Customer Service Representative

Company: Orion Talent
Location: Fort Lauderdale
Posted on: September 1, 2024

Job Description:

Position Details:
--- Title: Call Center Agent / Customer Service Representative
--- Location: Ft Lauderdale, FL (Fully Remote)
--- Shift: Full-time position with potential for overtime, including weekends and on-call shifts as needed.
--- Compensation: Starting at $29 per hour, with opportunities for increases based on experience and performance.
--- Benefits: Health insurance, paid time off, on-the-job training, opportunities for career advancement, and a supportive work environment.

Position Description:
The company is seeking dedicated individuals to join our customer service team as Call Center Agents / Customer Service Representatives. This role involves managing routine inbound and outbound calls, emails, and web chats, as well as performing essential back-office tasks to support our Customer Service department. The ideal candidates will be focused on customer satisfaction, ensuring that our clients receive the highest level of service and support.
--- Handle inbound and outbound calls, as well as emails and web chats, to assist customers with their inquiries and issues.
--- Support customers in submitting and processing origination and disbursement transactions, or perform these tasks on their behalf.
--- Assist in the identification and resolution of processing issues related to award origination and disbursement.
--- Monitor and provide outreach for batch processing issues, edit code rejects, and follow up on any outstanding issues as requested.
--- Maintain accurate records of all customer interactions and services provided.

Qualifications:
--- 0-2 years of experience in a call center or customer service environment.
--- Strong written and verbal communication skills.
--- Excellent listening abilities to effectively interpret and clarify customer needs.
--- A strong commitment to providing high-quality customer service.
--- Ability to work well under pressure and adapt to high call volumes.
--- Keen attention to detail and accuracy in all tasks.
--- Enthusiasm, energy, and sincerity in phone interactions with customers.

Keywords: Orion Talent, Fort Lauderdale , Customer Service Representative, Sales , Fort Lauderdale, Florida