Senior Sales Development Representative

Company: Rossen Law Firm
Location: Hollywood
Posted on: April 25, 2024

Job Description:

This isn't just another job ad-it's an invitation to embrace a career challenge. Are you ready? If so, keep reading. Rossen Law Firm seeks individuals who are passionate about making a difference. We're a criminal defense law firm based in Fort Lauderdale, Florida, dedicated to assisting good people in challenging times and ensuring they can achieve their best future.

We're looking for an enthusiastic and detail-oriented Senior Sales Development Representative to streamline our client intake process, conduct initial case evaluations, and ensure a seamless experience for every client.

Joining our supportive and high-achieving team presents a unique personal and professional growth opportunity. If you're ready to make a difference in the legal community and thrive in a team of experts, welcome aboard.

Responsibilities:
As a Senior Sales Development Representative, you'll be at the forefront of representing our values and principles. Working closely with our Chief Revenue Officer, you'll connect with potential clients, understand their unique situations, and guide them through the intake process with charm, precision, and efficiency. Your role is pivotal in ensuring everyone interacting with us feels heard, valued, and well-guided.
--- Client Interaction: Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm.
--- Inquiry Assessment: Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses.
--- Lead Fielding: Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses.
--- Case Evaluation: Conduct preliminary evaluations of potential cases, guiding decision-making processes.
--- Enhancing Client Experience: Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence.
--- Information Gathering and Documentation: Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning.
--- Scheduling Strategy Sessions: Coordinate appointments between potential clients and attorneys, ensuring a seamless transition for strategic consultation.
--- Database Maintenance: Oversee and update the client database, ensuring accurate and organized records of all interactions and consultations.
--- Prospective Client Follow-up: We diligently follow up with prospective clients to address additional queries and encourage engagement with our services.
--- Intake Process Optimization: Collaborate in the ongoing evaluation and refinement of the intake process to enhance efficiency and client satisfaction.
--- Attorney Referral Coordination: Assist in managing the attorney referral process, ensuring a smooth and professional experience for referring and receiving parties.
--- Marketing Collaboration: Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments.
--- Attorney Collaboration: Facilitate onboarding new clients by working in tandem with the attorney, ensuring all necessary information is accurately conveyed for case initiation.
--- Client Outreach and Nurturing: Engage in proactive outreach and nurturing efforts, building long-term relationships with clients and enhancing their trust in the firm.
--- Reporting: Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements.
--- Legal Compliance: Ensure all intake activities comply with legal standards and the firm's ethical guidelines.

Qualifications:
--- Proven experience in a sales-driven client-facing role.
--- Bilingual proficiency in English and Spanish is highly desirable.
--- Exceptional communication and interpersonal skills, with a talent for building rapport and trust.
--- Demonstrated ability to handle sensitive information with integrity and confidentiality.
--- Excellent organizational skills, able to manage multiple tasks and prioritize effectively.
--- Resilient, driven, and persistent, intensely wanting to contribute to the firm's success.
--- Adept at problem-solving and decision-making.
--- Commitment to continuous improvement and professional development. A forever learner.
--- Enjoy working collaboratively in a team-oriented environment.
--- Ability to overcome objections and articulate the unique benefits of choosing Rossen Law Firm as their criminal defense law partner.
--- Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues.

About Company:
At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We're a family that cares deeply about people, not just cases. Our firm has built its reputation on trust, integrity, and relentless dedication to those we serve. We believe in ensuring justice and treating each client with the personal attention and compassion they deserve.



We Take Care of Our People:

Completive pay based on your experience and backgroundHealth coverageGenerous number of vacation days each year401k with guaranteed employer contribution

About Rossen Law Firm

With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal/DUI defense firm. With a team of litigating attorneys, Rossen's 900+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first.

Rossen Law Firm is an equal-opportunity employer.

Keywords: Rossen Law Firm, Fort Lauderdale , Senior Sales Development Representative, Sales , Hollywood, Florida