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Inside Sales Manager

Company: Medical Air Services Association, Inc
Location: Fort Lauderdale
Posted on: February 12, 2024

Job Description:

This is an on-site position based in Fort Lauderdale, Florida

As our new Inside Sales Manager, you'll directly oversee the daily operation of the inside sales team. We'll count on you to develop, coach, and motivate the team to increase sales, improve conversion rates, and drive company revenue.

About Us

Masa has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at

What You Will Do

Reporting to our Director, Inside Sales, you will:

  • Manage an inside sales team making outbound telesales calls to digitally generated leads for our insurance/membership products.
  • Monitor agent performance; provide on-the-spot coaching, training & evaluation.
  • Develop, foster, and maintain a culture of open and consistent communication.
  • Set and track sales goals and KPIs.
  • Maintain thorough, up-to-date knowledge of MASA's products and services.
  • Recommend improvements to current sales procedures to increase the volume of closed sales.
  • Serve as liaison between the inside sales team, other departments, and upper management.
  • Report on agent performance, progress, and opportunities for further improvement.
  • Address and resolve client escalation calls and requests.
  • Interview, hire, and train agents. Continue development of agent training program.
    What We Need From You
    • Previous experience as an inside sales manager, call center manager, floor sales manager, or similar role.
    • Proven sales track record as an individual contributor and team leader. Ambitious and motivated to exceed sales goals.
    • Strong interpersonal and leadership skills to coach and motivate diverse teams.
    • Thorough knowledge of the direct-to-consumer (D2C) sales processes, lead generation, and marketing.
    • Experience using CRM software, dashboards, and other visualization tools to monitor the sales teams' real-time performance and make necessary adjustments.
      What We Will Provide You
      • Competitive base salary, commissions, overrides, and comprehensive employee benefits programs.
      • A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
      • An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

        NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.




Keywords: Medical Air Services Association, Inc, Fort Lauderdale , Inside Sales Manager, Sales , Fort Lauderdale, Florida

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