Senior Director of Group Sales
Company: American Queen Voyages
Location: Fort Lauderdale
Posted on: January 21, 2023
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About the Opportunity:
The Sr. Director of Sales, Charters, Meetings & Incentives (CMI),
and Group Operations will establish and maintain improved
efficiencies and processes within the sales organization that will
provide support to the Vice President of Sales, our Sales team, and
our Travel Partners in order to increase sales, maximize revenue,
and mitigate risk to the company. This position will also provide
expert leadership with regard to Charter and Group operations.
Essential Duties & Responsibilities:
--- Oversee and ensure successful execution of all large group
contracts, charters, meetings &
incentives and group operations.
--- Ensure service of all Charter group special needs and requests
onboard in coordination with Vessel
--- Coordinate charter rate quotes with VP Sales, Revenue
Management, and other key contributors as
--- Manage "Gift a Trip" incentive program.
--- Continued development and Implementation of controls to ensure
Sales Team has the support
needed to efficiently focus strictly on selling.
--- Continued development and Implementation of tools and quality
control systems for the Sales
Service and Support Specialists team to utilize in support of the
--- Ensure department and practices are developed into a best in
class organization and are in
alignment with company values, brand strategies and customer
--- Assist with elevated travel partner requests, support, and
--- Develop agency/agent engagement initiatives.
--- Gather travel partner feedback and insights via surveys and
ongoing input from Sales team to
optimize efforts and influence future strategies.
--- Collaborate with other departments (Revenue Management,
Marketing, Reservations, etc.) to
optimize revenue growth and client satisfaction.
--- Seaware and SalesForce management including Consortia updates
and accurate reporting of
affiliation changes and updates.
--- Manage ongoing development and implementation of Seaware and
SalesForce, in conjunction with
the VP Sales, to meet the requirements of the Sales Team.
--- Create and manage all reporting from Seaware and SalesForce
including Sales Team usage, pipeline,
dashboard, and incoming leads.
--- In coordination with the VP of Sales, ensure seamless
participation in National Industry conferences
including budgeting, trade show booth layouts, logistics of
marketing material, and event
--- Ensure set-up and delivery of marketing materials for Travel
agent events--include fam trips, RAM
territory agent events, inaugural functions, and regional
--- Act as Travel Partner liaison, working closely with marketing
department to provide sales team and
travel partners support with their marketing projects-ensuring all
activities are brand compliant
and within budget.
--- Collaborate with Marketing team to develop product
presentations, collateral, and other materials
needed for the success of the Sales team.
--- Develop and maintain communication tools to keep the sales team
current on policy and/or product
--- Coordinate show specials with Revenue Management; ensure proper
communication and reporting
--- Be a RESPECT Service System example to other.
--- Ensure behavior and performance support the Company's mission,
vision, values, and operating
--- Other duties as assigned.
Requirements & Qualifications:
- Bachelor's Degree in Business or related field required
Experience, Skills & Abilities:
- At least 5+ years of progressive experience in travel industry
sales operations and/or sales support services
- Analytical business skills
- Budget management
- Seaware and Salesforce experience
- Must possess excellent, polished, professional communication,
presentation, planning, time management, and relationship building
- Intermediate/advanced Microsoft office skills
- Excellent organizational skills
- Event planning experience
- Business analytics and business acumen with a key understanding
of contracts and statistics
- Must be at least 21 years of age
- Must be willing to travel up to 30%
- Submit to and pass alcohol and drug tests including but not
limited to pre-employment, random, reasonable suspicion and
OUR VALUES - RESPECT
At City Experiences and American Queen Voyages, our mission is to
create amazing experiences - not only for our guests, but our
employees. Our company values (RESPECT) allow us to live out our
mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First,
Professionalism, Exceed, Communication and Teamwork.
The Companyis proud to be an Equal Employment Opportunity and
Affirmative Action employer. We prohibit discrimination and
harassment against any applicants or employees based upon their
race, color, religion, national origin, sex, age, sexual
orientation, gender identity or expression, mental or physical
disability, status as a protected veteran, or other characteristics
prohibited by applicable law.
Additionally, we encourage all qualified applicants including those
with past arrest or conviction records to apply.The Company
participates in the E-Verify program in certain locations.
Keywords: American Queen Voyages, Fort Lauderdale , Senior Director of Group Sales, Sales , Fort Lauderdale, Florida
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