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Customer Service Representative

Company: Air Around the Clock
Location: Fort Lauderdale
Posted on: November 26, 2022

Job Description:

Busy A/C company in Sunrise needs to hire FULL-TIME customer service agents to answer busy phones and write up service calls.This position will require night and weekend hours. Lots of overtime available.Air conditioning experience is a plus but not a requirement Bi-Lingual a plus but not required WE WILL BE OFFERING TO WORK REMOTELY ONCE TRAINED ON OUR SYSTEM ALL TRAINING FOR THIS POSITION IS DONE IN OUR OFFICE We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints,provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degreeJob Type: Full-timePay: $14.00 - $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance Work from homeSchedule: 8 hour shift Monday to Friday Night shift Overtime Weekend availabilitySupplemental pay types: Commission payAbility to commute/relocate: Fort Lauderdale, FL 33325: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Air Around the Clock, Fort Lauderdale , Customer Service Representative, Sales , Fort Lauderdale, Florida

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