Medicare Sales Operations Director - Ft Lauderdale
Company: e-TeleQuote Insurance
Location: Fort Lauderdale
Posted on: August 7, 2022
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Job Description:
Description:
The Medicare Sales Operations Director will play an integral part
in the success of the company by being a true leader of a community
and help guide, coach, and mentor the agents in the community by
maintaining a positive environment. The incumbent will be
responsible for sales goals, compliance and adhering to Medicare
guidelines. This person will communicate to all levels of
management regarding sales goals. Our company mission is to help
Medicare beneficiaries select the right Medicare plan for their
needs. We are dedicated to the goal of making Medicare selection
easy through our brand easyMedicare. We're entering the year with a
strong base of hundreds of U.S.-based licensed insurance sales
agents; recruitment strategies to onboard hundreds more; and a
cross-functional, global support network to support advanced
operational and corporate activities. With such high growth, we are
thoughtfully advancing our e-TeleQuote easyMedicare family to meet
the diverse and sophisticated needs of our multi-continent employee
population.
Requirements:
Responsibilities: Provide strong, dynamic leadership that mentors,
develops, and guides the team to efficiently leverage the value of
every call for consumer satisfaction and sales.Ensure effective
area organization of responsibility, including efficient
recruiting, training, coaching, recognition, workflow patterns,
performance standards, delineation of duties and responsibilities,
staffing levels and supervision.Meet or exceed sales goals within
compliance and quality guidelines and expectations.Protect consumer
private information.Assist in skills assessment by measuring and
reviewing periodic performance, delivering feedback, assessing
reactions, and responding appropriately.Analyze statistical reports
and other documentation to identify trends and implement
enhancements to overall performance.Maximize impact of financial
performance of the designated sales area.Work with internal
business partners to proactively develop continuous quality
improvement initiatives surrounding customer service and client
satisfaction.Identify employee needs to ensure they have the
necessary tools to provide quality service and achieve
goals.Analyze operations of the designated group and make
recommendations for revised and/or new processes and
procedures.Develop and implement programs that enhance employee
motivation and maintain a positive work environment.Communicate and
implement, through staff meetings or one-on-one counseling
sessions, company policies and procedures.Education & Experience
Requirements:Bachelor's Degree in a related field or the recognized
equivalent in work experience or a combination of work
experience.Current state Health Insurance license a plus.5+ years'
experience of insurance sales experience with solid knowledge of
health & life products.2+ years' experience in Medicare Advantage
and Supplement product sales.5+ years of leadership experience,
preferably in a call center environment. Qualification/Skill
Requirements:Advanced user-level knowledge of computer technology
and computer operating systems including MS Office products.Ability
and desire to guide individuals toward goal achievement using
negotiation, teamwork/collaboration, motivation, and staff
development skills; must be able to coach others towards meeting
highly demanding sales goals.Ability to demonstrate innovation,
good judgment, and problem solving skills when making
decisions.Excellent customer service and communication skills,
ability to work under pressure while maintaining professional
demeanor.Strong mentoring and relationship building skills with
ability to effectively manage group and interpersonal conflict
situations.Effective leadership and analytical skills including
working knowledge of financial statement analysis, staffing models,
scheduling, and telecom opportunities.Analytical aptitude to review
reports, production levels, and maintain budget.Physical
Requirements: Qualified candidates should be willing to reside in
city of site location. Our company headquarters is in Clearwater,
Florida Ability to lift or move office products and supplies, up to
10 pounds Leaders in this position must be able to travel, work all
shifts, holidays and emergency shifts as requiredPI186320551
Keywords: e-TeleQuote Insurance, Fort Lauderdale , Medicare Sales Operations Director - Ft Lauderdale, Sales , Fort Lauderdale, Florida
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