Customer Service Representative

Company: Consolidated Credit
Location: Fort Lauderdale
Posted on: August 2, 2022

Job Description:

Job Description This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 10am to 6:30pm Mon-Thurs and 8:30am to 5pm on Friday. Bilingual a Plus ( English / French ) Customer Service Primary Responsibilities: The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients. Customer Service General Description: Researching of caller transactions. Processing caller requests. Helping callers understand account information. Providing issue resolution. Responding to inbound caller inquiries, Send educational material that are responsive to our callers' needs, Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds, Resolve creditor & or caller inquiries by making outbound calls. Any other tasks as assigned by the Supervisor Handle Customer Service issues for clients Customer Service - Minimum Requirements: High School diploma Strong people skills and be able to communicate effectively both orally and in written form Knowledge and use of PC Systems and MS Office applications is a must Competency in a service organization environment Ability to work independently Self-motivated, willingness to constantly improve Attention to detail and be able to multi-task and prioritize work on a daily basis Be able to work Monday - Thursday 11:30 am to 8:00 pm and Friday 8:30 am to 5:00 pm Bilingual a Plus ( English / Spanish ) This position is full time and operates in a state of the art call center. Benefits Include: Guaranteed Weekends Off Medical/Dental/Vision Paid Time Off 401k - with 50% match Life & Disability Paid Holidays Paid Training Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service Company Description Consolidated Credit is one of the largest credit counseling agencies in the country with almost 30 years of experience helping people fix their Debt.

Keywords: Consolidated Credit, Fort Lauderdale , Customer Service Representative, Sales , Fort Lauderdale, Florida