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Broker Agent Service Senior Representative - Work From Home

Company: UnitedHealth Group
Location: Fort Lauderdale
Posted on: June 25, 2022

Job Description:

Our office is located at -Fort Lauderdale, FL. Employees will be required to work 2 -days onsite and 3 -days from homeWelcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMUnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.SMExcelsior Insurance Brokerage is a multi-line general agency that works alongside United Health Group offering solutions for independent brokers in the group markets. We support independent brokers so they can grow their business while still providing top level service.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. This is a hybrid role, where the employee will work 3 days from home, and 2 days in office (on-site). We are located at 4901 NW 17th Way Suite 301, Fort Lauderdale, FL 33309. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Performs a high volume and wide variety of insurance - related administrative tasks accurately and within required timeframes as directed and assigned
  • Ensures agent / broker loyalty by providing high levels of service and communication at all times
  • Contributes to building and maintaining a high - performance team environment
  • Supports all carrier quoting and renewal initiatives
  • Maintains quote / renewal / service log in CRM; Salesforce
  • Demonstrates ability and internal motivation to learn, grow, and continuously improveYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 1+ years of customer service experience within insurance industry to include brokers, agents and/or benefit accounts
    • Ability to travel up to 25%
    • Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates),and Microsoft Outlook (email and calendar management) Microsoft Excel (data entry, sort / filter, and work within tables)
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications:
      • Prior Experience working with Insurance Carrier Maintenance, Quoting and Renewal Websites
      • 215 Health and Life Insurance Florida LicenseTelecommuting Requirements:
        • Reside within Broward County, FL
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:
          • Strong work ethic, positive attitude, and willingness to assist in other areas at all times
          • Exceptional customer service and organizational skills
          • Outstanding verbal/written communication skills
          • Ability to perform large work volumes with high degrees of accuracy
          • Ability to navigate and learn new and complex computer system applicationsUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Fort Lauderdale , Broker Agent Service Senior Representative - Work From Home, Sales , Fort Lauderdale, Florida

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