Sales Support Specialist (REMOTE)
Company: Four Hands
Location: Fort Lauderdale
Posted on: May 16, 2022
Job Description:
THIS IS A REMOTE POSITION BUT CANDIDATE MUST BE BASED IN
NEVADA
Four Hands, a leader in lifestyle home furnishings, is looking to
hire a Sales Support Specialist in our Austin, TX, headquarters.
This position will partner with Account Executives to build and
grow our customer relationships. A strong candidate will be a team
oriented self-starter that wants to help us achieve the next level.
This position requires an individual who has the desire and drive
to fully own their role and responsibilities in the company.
If you have an eye for fashion, a passion for excellence and want
to join a fun, dynamic team that is at the forefront of the
furniture industry then Four Hands is the place for you. Four Hands
is a highly progressive company with great culture and awesome
benefits and we are looking to add to our record breaking team!
IN THIS ROLE
- Maintain a complete understanding of the customer base in the
specified category/ geographical area of focus
- Maintain a complete understanding of all pricing levels, order
minimums and reorders for all customers
- Maintain a complete understanding of shipping procedures
- Display a thorough understanding of order processing from quote
to shipment
- Provide solid customer claim/issue resolution skills
- Monitor all incoming containers and order backlog to prioritize
shipment building and maximize onboarding efficiencies
- Determine customer service requirements by maintaining
consistent contact with customers and Account Executive; analyzing
information and providing solutions
- Maintain and improve customer service quality, by resolving
problems, identifying customer service trends, evaluating processes
to determine system/process improvements and implementing
change
- Maximize customer operational performance by providing
resources and technical advice
- Coordinate new product implementation; presentations, training
materials, and product information as needed
- Cross train within the Sales Support department/Sales team as
requested/needed
- Travel to trade show as needed, supporting the Sales team with
order processing
- Develop and maintain strong relationships with all Four Hands
departments, providing exceptional internal and external customer
service as needed
- This role will require traveling to Headquarters (Austin, TX)
at least 4 times a year.
- Uphold our Core Values and be a valuable member of the Four
Hands Team
- Other duties as assigned by Management
THE IDEAL PERSON
- 2+ years of customer service experience
- Bachelor's Degree strongly preferred
- Proficient in Microsoft Office with an emphasis on Outlook and
Excel
- Ability to multitask effectively and efficiently and stay
organized and focused in a fast-paced environment
- Exhibit a friendly and helpful manner and be able to work well
with others in a team environment
- Excellent organizational skills
- Ability to make decisions and work independently
- Active and engaged listener, with the ability to clearly and
concisely communicate with various audiences
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Keywords: Four Hands, Fort Lauderdale , Sales Support Specialist (REMOTE), Sales , Fort Lauderdale, Florida
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