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Member Services Representative

Company: CornerStone Staffing
Location: Fort Lauderdale
Posted on: November 19, 2021

Job Description:

Do you have health insurance experience in a call center environment? Are you looking to start a CAREER with a TOP Healthcare System in the U.S.? I WANT TO SPEAK WITH YOU!! We are seeking Member Services Representatives to join our growing team!! Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!! Job Title: Member Services Representative Location: REMOTE, WORK FROM HOME Pay: $18-20/hr. (based on experience) 21-22/hr for any fully bilingual Agent Schedule: Must be available Monday - Friday 7:30am-8pm CST (no weekends) Will turn into a permanent job long term! Description: Member Service Representatives work directly with members to build relationships and to answer questions about health insurance benefits, claim processes, or enrollment and premium billing processes.

  • Provide support by answering incoming calls regarding enrollment, eligibility and/or billing questions.Answer enrollment and eligibility questions
  • Collection of outstanding premiums
  • Work with State-based exchange and Federal Facilitated Marketplace (FFM) to resolve Level 1 enrollment, premium, APTC/CSR disputes or discrepancies.
  • Participate in the discovery and resolution of root cause for recurring issues.
  • Work with Members in grace period to resolve billing issues and/or collect outstanding premium.
  • Ensure that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships.
  • Resolve issues including claims, enrollment, billing and provider relations issues with vendors
  • Retain members Qualifications/Requirements:
    • 1 year Call Center experience required, health care call center preferred
    • Experience working with member enrollment in marketplace insurance or individual family plans
    • Must have previous knowledge and/or experience working with Individual Family Health Plans (IFP), Federally Facilitated Marketplace(FFM) and the Affordable Care Act(ACA)
    • Ability to meet deadline and work in a fast pace environment
    • Display strong problem solving and critical thinking skills and ability to work independently
    • Stable work history is taken into consideration for role Educational Requirements: - High School Diploma or GED is required. Application Process Includes:
      • Drug testing
      • Background check
      • Virtual Interview
      • Basic Clerical testing and reference checks are conducted Please read requirements carefully as we are -prioritizing -those that meet the requirements. - To Apply for this Job: Click the Apply Online button, then:
        • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
        • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application. After completing the online application, email your resume to Irving.Resume@cornerstonestaffing.com and put "Member Services Representative" in the subject line of your email to schedule a phone interview. *If you are already registered and active with CornerStone Staffing please reach out to your Recruiter and they can have you considered. #CB #MON

Keywords: CornerStone Staffing, Fort Lauderdale , Member Services Representative, Sales , Fort Lauderdale, Florida

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