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CUSTOMER SERVICE REP III

Company: Envision Physician Services
Location: Fort Lauderdale
Posted on: November 19, 2021

Job Description:

OverviewEnvision Healthcare is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women---s and children---s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. --As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.-- If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.We currently have an exciting opportunity available for an experienced Customer Service Rep III.SummaryThe Customer Service Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.Responsibilities

  • Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions.
  • Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines.
  • Assist with Patient Liaison related issues.
  • Be familiar with and understand payor and state rules and regulations and client information.
  • Provide on the job training of current Patient Services employees.
  • When required assist with training by sitting with applicants and demonstrating job functions and responsibilities.
  • Handle special projects and callbacks assigned to them by Department Director.
  • Serve as a resource for patient services representatives.
  • Assist with handling calls requiring a Supervisor---s attention and with internal projects.
  • Review and process all affidavits and subpoenas.
  • Other duties as assigned
  • Reads and abides by the company---s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
  • Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
  • Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so
  • Support and abide by the values of the companyQualificationsrepresentative of the knowledge, skill, and/or ability required.
    • Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively.
    • Familiarity and proficiency with the policies and procedures of the Patient Services department.
    • Knowledge of Medical Insurance terminology.
    • Strong attention to detail.
    • HIPPA requirements.
    • Organized, detail oriented with excellent follow through abilities. Can handle and prioritize multiple tasks.-- Reliable, team-oriented, pleasant with excellent interpersonal skills.
    • Excellent communication skills both on the telephone and personally.
    • Effective oral, written, and interpersonal communicationEducation/Experience
      • High School diploma or general education degree (GED) required.
      • Three years--- experience in a Customer Service environment required or equivalent experience of education and experience--Computer SkillsTo perform this job successfully, an individual should have knowledge of:
        • Good knowledge of Microsoft Office
        • Good knowledge of GE Centricity billing platform.--Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.
          • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package. --Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Envision Healthcare is an Equal Opportunity Employer.--#CB

Keywords: Envision Physician Services, Fort Lauderdale , CUSTOMER SERVICE REP III, Sales , Fort Lauderdale, Florida

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