Front Desk Agent
Company: B Hotels & Resorts
Location: Fort Lauderdale
Posted on: April 8, 2021
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Job Description:
Company Overview: Performance Hospitality is a lifestyle hotel
management company committed to providing outstanding service to
our guests! We manage a variety of branded, independent hotels in
major US markets. We take pride in our ability to deliver
exceptional guest and associate experiences by focusing on
inspiring individuals through a thoughtful delivery of
self-expression hospitality. We believe that providing innovative,
cutting-edge practices, along with transparent communications, is a
fundamental part of our commitment. Purpose: The Front Desk Agent
is responsible for registration, checkout, cashiering, assisting
guests with requested information, service requests and concerns as
well as answer and direct calls of guests and staff. Essential
Function of Job: * The Front Desk Agent will greet and welcome
guests upon arrival; register guests into the computer, verifying
reservation, address, and credit information; * Use a positive and
clear speaking voice, listen to and understand requests, respond
with appropriate action and provide accurate information such as
outlet hours and local attractions. * The Front Desk Agent will
promptly answer the telephone using positive and clear
communication, input messages into the computer, retrieve messages
and communicate the content to the guest. * Will be responsible for
closing guest accounts at time of check out and ascertaining their
satisfaction, accepting payment for guests' accounts both at the
time of registration and at checkout; * Posting charges to guest
rooms and house accounts using the computer. * Maintain a house
bank and make a deposit and accurate report of receipts daily, and
cash checks and exchange currency for guests. * Field guest
complaints, conducting thorough research to develop the most
effective solutions and negotiate results. * Listen and extend
assistance to resolve problems. Plan and implement detailed steps
by using experienced judgment and discretion. * Must be able to
stand and exert well-paced mobility for up to 4 hours in length and
lift up to 20 lbs. occasionally Qualifications: High School Diploma
or equivalent; at least one (1) year of Front Desk/Hotel experience
and at least two (2) years of customer service experience required.
Benefits We Offer * Your Voice Matters! Our unique Open Source
culture gives you the opportunity to impact our continuously
evolving company. * Express Yourself! We promote self-expression &
individuality via our Self-expression Uniform Program, which offers
a variety of uniform options to mix and match in a way that better
expresses you! "We want you to be yourself; everyone else is
already taken." - Oscar Wilde * Be Recognized! Earn Starfish Reward
points redeemable for a variety of gift cards * Explore our Hotels!
Associates receive hotel and restaurant discounts & perks at any of
our properties (excluding your home property). * We Invest in Your
Future Success! Become a department trainer - Join our Job Coach
Program. * Continued Leadership Education Program! We offer an
ongoing Performance Hospitality Leadership Series (PHLS, Weekly
Webinars, e-learning courses). * Enjoy the Holidays! We offer Seven
(7) paid holidays throughout the year. * Employee Social Events!
Quarterly Themed Luncheons; Formal End-of-year Celebration *
Exceptional benefits including elective Medical, Dental, Vision,
and Short-Term Disability coverage. * Company paid Basic Life
Insurance, AD&D, Long-term Disability, Employee Assistance
Program (EAP) and Travel Assistance Program. * Paid Time Off (PTO)
* Celebrate You! Choose one (1) paid day of personal celebration
each year to use however you choose. EOE M/F/D/V Drug-free
Workplace
Keywords: B Hotels & Resorts, Fort Lauderdale , Front Desk Agent, Sales , Fort Lauderdale, Florida
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