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Customer Service Representative

Company: Best Roofing
Location: Fort Lauderdale
Posted on: September 15, 2020

Job Description:

TITLE: Customer Service RepresentativeEMPLOYMENT CATEGORY: Full Time/SalariedLOCATION: Fort Lauderdale, FLSHIFT: DayREPORTS TO: Service Office ManagerOBJECTIVE/MISSION:Make our Clients experience working with Best Roofing outstanding by providing exemplary Customer Service. Work with Service Department to assist with daily tasks to achieve goals.DUTIES/RESPONSIBILITIES:* Field calls and emails direct from clients to the appropriate Service Sales/Operations employee.* Monitor Service Sales emails for Proposal requests and troubleshooting.* Own, manage, and resolve all issues you receive.* Enter new leads for new and existing clients in FollowUp and get all information necessary for BDC and FRS.* Create client profile within FCS Software (if applicable).* Create new job folders with FollowUp information, Aerial of Property, Specs (if applicable) and Pass Off Sheet.* Escalate Roof Audits and Site Surveys (Take Offs) to the BDC to schedule a Client site visit.* Assist in scheduling when needed.*

Keywords: Best Roofing, Fort Lauderdale , Customer Service Representative, Sales , Fort Lauderdale, Florida

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