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Logistics Coordinator (Import/Export)

Company: Insight Global
Location: Fort Lauderdale
Posted on: February 9, 2024

Job Description:

Enable and drive the success of customers; understand their needs, goals and specific use cases and proactively support them through their entire lifecycle ('customer journey'). Foster relationships that promote retention and loyalty; ensure customers are satisfied with the services they receive; resolve areas of dissatisfaction. Continuously drive efficiencies to enhance process accuracy, SOP compliance, communication and approval from stakeholders, mitigate risk and reduce implementation duration. Provide timely proposals and/or packaging consultations based on customer's needs and requirements. Form strong connections with customers take ownership for them; adapt communication styles to meet individual needs. Represent the voice of the customer (VoC) internally; gather feedback from customers, share insights gained and work collaboratively with other teams to continuously improve. Use CRM and other data analytics tools to manage customer relationships; use social media to stay in touch with customers and industry trends. Conduct in-depth investigation, propose CAPA and manage CAPA effectiveness. Ensure SOP management and its controls for approvals and change management (SOP change requests) are in place and conducted regularly and timely to ensure process compliance.

Required Skills & Experience
- Freight Forwarding experience with shipment preparationdocumentation prep, airline bookings, shipment planning, import/export co-ordination
- Logistics or Supply Chain knowledgeImport/Export experience
- Bachelor's Degree (Degree in Business, Logistics, or Supply Chain preferred)
- Needs experience with Freight Forwarding/Systems
- Working with clients, suppliers, or contractors; Problem solver with the ability to understand and respond to rapidly changing customer needs data driven
- Strong analytical and project skills, ability to translate customer needs into operational requirements
- Organizational and time management skills to manage multiple projects, objectives and deadlines -Strong work ethic
- Competent with Microsoft Office applications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Keywords: Insight Global, Fort Lauderdale , Logistics Coordinator (Import/Export), Professions , Fort Lauderdale, Florida

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