Junior Systems Support Analyst
Company: Moss & Associates
Location: Fort Lauderdale
Posted on: May 28, 2023
Job Description:
COMPANY OVERVIEWMoss is a national privately held construction
firm providing innovative solutions resulting in award-winning
projects. With regional offices across the United States, Moss
focuses on construction management, solar EPC, design-build, and
public-private partnerships. The company's diverse portfolio
encompasses a wide range of sectors, including luxury high-rise
residential, landmark mixed-use developments, hospitality, K-12 and
higher education, justice, solar energy and battery storage, and
sports. Moss is ranked by Engineering News-Record as one of the
nation's top 65 general contractors, and the 3rd ranked solar EPC
nationwide. Moss prides itself on a strong entrepreneurial culture
that honors safety, quality, client engagement and employee
development. Its employees consistently rank Moss as one of the
best places to work.POSITION SCOPE AND ORGANIZATIONAL IMPACTMoss'
Junior Systems Support Analyst will deliver support to end users in
the organization about how to use various types of software
programs efficiently and effectively in fulfilling business
objectives. This includes troubleshooting applications and software
for all internal customers, such as operations, development, and
other business units.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Field incoming problem tickets from
end users to resolve application and software issues within
servers, databases, and other mission-critical systemsDocument all
pertinent end user identification information, including name,
department, contact information, and nature of problem or
issuePrioritize, schedule, and administer all instances where
enhancements and defect resolution are requiredPerform hands-on
fixes at the software level including configuring systems and
applicationsRecord, track, and document the problem-solving
process, including all successful and unsuccessful decisions made,
and actions taken, through to final resolutionCommunicate
application problems and issues to key stakeholders, including
management, development teams, end users, and unit leadersTest
fixes and perform post-resolution follow-ups to ensure problems
have been adequately resolvedMaintain and enhance performance of
all new and existing software and applications across the
organizationIdentify and learn appropriate software applications
used and supported by the organizationPost software updates,
knowledge bases, and frequently asked questions resources on
company SharePoint to assist in problem resolutionCreate and deploy
feedback mechanisms for end users. Analyze results, make
recommendations for support process improvement, and implement
changesEvaluate documented resolutions and analyze trends for ways
to prevent repeated future problemsProvide support for the testing
of new and existing software applications under development or
consideration for purchasePerform other related duties as
assignedEDUCATION AND WORK EXPERIENCE
Minimum Bachelor's degree in computer
science, information systems, or related fieldHands-on knowledge of
and experience with enterprise and desktop applicationsProven
experience with troubleshooting principles, methodologies, and
issue resolution techniquesKnowledge of programming languages and
techniquesJOB TITLE: JUNIOR SYSTEMS SUPPORT ANALYSTJOB LOCATION:
FORT LAUDERDALE, FL CLASSIFICATION: FULL TIME - EXEMPT -
SALARIEDREPORTS TO: SENIOR SUPPORT MANAGER - - -Powered by
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Keywords: Moss & Associates, Fort Lauderdale , Junior Systems Support Analyst, Professions , Fort Lauderdale, Florida
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