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Junior Systems Support Analyst

Company: Moss & Associates
Location: Fort Lauderdale
Posted on: May 28, 2023

Job Description:

COMPANY OVERVIEWMoss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, design-build, and public-private partnerships. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as one of the nation's top 65 general contractors, and the 3rd ranked solar EPC nationwide. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement and employee development. Its employees consistently rank Moss as one of the best places to work.POSITION SCOPE AND ORGANIZATIONAL IMPACTMoss' Junior Systems Support Analyst will deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systemsDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issuePrioritize, schedule, and administer all instances where enhancements and defect resolution are requiredPerform hands-on fixes at the software level including configuring systems and applicationsRecord, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionCommunicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leadersTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolvedMaintain and enhance performance of all new and existing software and applications across the organizationIdentify and learn appropriate software applications used and supported by the organizationPost software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolutionCreate and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changesEvaluate documented resolutions and analyze trends for ways to prevent repeated future problemsProvide support for the testing of new and existing software applications under development or consideration for purchasePerform other related duties as assignedEDUCATION AND WORK EXPERIENCE
Minimum Bachelor's degree in computer science, information systems, or related fieldHands-on knowledge of and experience with enterprise and desktop applicationsProven experience with troubleshooting principles, methodologies, and issue resolution techniquesKnowledge of programming languages and techniquesJOB TITLE: JUNIOR SYSTEMS SUPPORT ANALYSTJOB LOCATION: FORT LAUDERDALE, FL CLASSIFICATION: FULL TIME - EXEMPT - SALARIEDREPORTS TO: SENIOR SUPPORT MANAGER - - -Powered by JazzHR

Keywords: Moss & Associates, Fort Lauderdale , Junior Systems Support Analyst, Professions , Fort Lauderdale, Florida

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