Information Technology Technician

Company: Broward Metropolitan Planning Organization
Location: Fort Lauderdale
Posted on: May 27, 2023

Job Description:

The IT Technician position performs intermediate to advanced technical and professional planning work for the Broward Metropolitan Planning Organization (MPO), with primary responsibility in the following areas: data services and Information Technology (IT). Staff in this role are expected to work with considerable independence within their area of responsibility, with minimal supervision, and may occasionally handle unusually difficult or sensitive matters. We are looking for an outstanding candidate with an interest and significant experience in the professional areas noted above. The ideal candidate is an experienced professional with a strong background in Information Technology (IT) who can provide IT support and service to the MPO and its team members. The candidate should be able to inspect and repair technology, troubleshoot servers, computer hardware and equipment, connections, and other technical problems. The candidate should also be able to assist the organization with the installation and setup of new systems, such as networks, IPs, and other components. The MPO operates on the Office 365 platform with file storage managed through SharePoint and OneDrive, therefore, the candidate should possess extensive knowledge of the Office 365 administration platform. CompTIA A+, CompTIA Network+, and/or CompTIA Security+ certifications are recommended. Preference will be given to candidates who have entry-level website management and coding experience. The MPO provides essential multimodal transportation planning services to over 30 municipalities and Broward County, while also working with partners in Miami-Dade and Palm Beach counties to plan for the Southeast Florida region. The thriving region is home to almost six million residents, with almost two million in Broward County alone, and another two million anticipated to call Southeast Florida home in the next 20 years. Duties & Responsibilities Contributes to and supports all aspects of the organization's IT including file servers, user workstations, software packages, telephone systems, MPO Board Room Audio/Visual equipment, and serves as the project manager for the MPO's IT consultant. Manages the organization's Geographic Information System (GIS) platform including ArcGIS Server and ArcGIS Enterprise deployments, and ArcGIS Online. Provides help desk support related to hardware and software packages for MPO staff. Provides support for planning, scheduling, coordinating, implementing, and maintaining planning programs or systems, related to GIS and IT. Manages the organization's Office 365 environment including SharePoint and OneDrive Maintains and tracks IT inventory Assists in preparation of IT budget for assigned MPO program, system, or section. Prepares MPO staff reports for MPO Board and Committee meetings and public hearings. Performs all other related duties as required. Education & Experience A Bachelor's Degree in Computer Science, Information Technology and Information Systems, Systems & Network Administration, or related field are recommended, however, equivalent direct work experience may be substituted for this preference. IT management competency including knowledge of hardware and software management and maintenance. Experience in the following is recommended: Active Directory, Microsoft Office 365 (including SharePoint and OneDrive), Multifunction Printers, Windows File Server, Windows OS Installation. Strong understanding of hardware, software, and network troubleshooting. Proficiency in ArcGIS ArcMap and ArcGIS Pro, and related ArcGIS extensions. Knowledge of the administration of ArcGIS Enterprise and ArcGIS Online is preferred. Website management experience is preferred. Programming language competency in Python, Java, and other languages is preferred. Any equivalent combination of relevant training and experience that provides the requisite knowledge, skills, and abilitiesfor this job, which may serve as a substitute at the discretion of the MPO. Licenses and/or Certificates CompTIA A+, CompTIA Network+, CompTIA Security+ certifications recommended. Possession of and ability to maintain a valid State of Florida Driver's License. Other qualifications as appropriate or ability to learn. Working Conditions This job operates in both a professional office environment, outdoor field conditions at job sites and telework. The noise level in the office work environment is usually quiet to moderate but the field environment can include high levelsof noise where hearing and other protective devices may be required. The employee is exposed to outside weather conditions. Physical Demands While performing the duties of this job, the employee is regularly required to talk, stand; walk, use hands and fingers to handle or feel; and reach with hands and arms. The employee must be able to walk over uneven terrain, surfaces, and other conditions normally associated with a construction job site while wearing appropriate safety gear. The required field work requires standing and walking for extended times in outdoor conditions of south Florida, which include high temperature and humidity conditions. This is moderate work requiring the exertion of 25 pounds of force occasionally, and up to 35 pounds of force frequently. The work requires visual acuity and manual dexterity to operate computer equipment and for reviewing, checking, preparing, and maintaining written and electronic documents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $58,350 - $92,803 Annual Bonus/Commission: No

Keywords: Broward Metropolitan Planning Organization, Fort Lauderdale , Information Technology Technician, Professions , Fort Lauderdale, Florida