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Help Desk Technician

Company: MAF-- Resources
Location: Fort Lauderdale
Posted on: June 23, 2022

Job Description:

We are seeking a candidate that will be able to assist in front-line client support, troubleshooting level 1-3 issues, troubleshoot network problems, set up or repair computer systems and equipment, walk clients through computer issues, distribute software, assist with technology in conference rooms, and perform regular maintenance.This role is Hybride Schedule and requires 2-3 days onsite in the HQ Fort Lauderdale, FL office. PRINCIPAL RESPONSIBILITIES:

  • Provide day-to-day support for client hardware and software issues pertaining to multiple devices such as Windows PC, Apple Mac, and other mobile devices.
  • Respond, resolve, and document daily Help Desk tickets in our JIRA service desk environment
  • Take ownership of client issues and escalate to appropriate MTG resources as necessary
  • Create, document, and update processes to resolve issues and other helpdesk workflows
  • Deliver front-end support for VoIP office phones
  • Prioritize daily intake of tickets and project-related tasks.
  • Manage AD accounts and access for clients as well as On-Boarding/Off Boarding individuals.
  • Properly managing client assets and tracking such as imaging PCs/Macs as well as retiring.
  • Ability to extend services and support for VIPs and key stakeholders in a timely manner
  • Perform other duties and assigned projectsREQUIREMENTS:
    • Minimum 3 years of Help Desk or IT Technician-related experience including Helpdesk & Desktop support
    • Microsoft 365 - Add, remove users, distribution groups, and email accounts,
    • Active Directory - Add and remove users
    • Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills
    • Excellent understanding of computer hardware, operating system functions, and components
    • Must be familiar with multiple makes/models of desktops and laptops with a keen ability to troubleshoot on both PC and Mac Platforms
    • Windows 10 and Mac OS X software troubleshooting and configuration skills
    • Mobile and tablet device troubleshooting and configuration skills
    • Knowledge of Active Directory, Network Essentials, and Office 2016/2019/365
    • Ability to work both independently and within groups
    • Familiarity with JIRA Service Desk, Slack, JAMF, Zoom, BOX, OKTA SSO, and Cisco VoIP systems is highly desirable

Keywords: MAF-- Resources, Fort Lauderdale , Help Desk Technician, Professions , Fort Lauderdale, Florida

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