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Help Desk Analyst

Company: Istn
Location: Fort Lauderdale
Posted on: January 16, 2022

Job Description:

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.Responsibilities:Being able to work on helpdesk trouble tickets and follow up on them (daily basic)Troubleshooting abilityActive Directory and Office 365 account management (create, disabled, Password resets)Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etcSupport Microsoft Teams, Zoom, WebExInstall and provisioning Windows client OSMapping Printers and Network DrivesTroubleshoot PC peripherals such as webcams, speaker, USB printer, etc.TCP/IP knowledge to troubleshoot basic problems on LANKnowledge of VPN Configuration (OpenVPN, PPTP, etc.)Maintaining IT team support documentationBeing able to follow instructions and collaborate with Co-workersQualifications:Bilingual is a plus - English and Spanish AbilityCertifications are a Plus.Desired Qualifications 3+ years experience in a technical supportPrevious experience in IT, computer science, or other related fieldsStrong problem solving and critical thinking skillsAbility to learn new technologies quicklyCollege Degree is a plusby Jobble

Keywords: Istn, Fort Lauderdale , Help Desk Analyst, Professions , Fort Lauderdale, Florida

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