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HVAC Customer Service Dispatcher

Location: Fort Lauderdale
Posted on: January 16, 2022

Job Description:

Company SummaryEstablished in 1994, Advanced Air Systems is an Experienced HVAC Contractor specialized in air conditioning installations, repairs, and maintenance solutions for residential and commercial customers throughout the state of Florida.Advanced Air Systems is a division of Advanced Roofing Inc., Florida's premier commercial re-roofing and solar energy contractors. Our deep construction heritage combined with in-house divisions of roofing, HVAC, sheet metal, cranes, trash removal, lightning protection, and renewable energy allows us to offer unmatched heating and cooling solutions that distinguish as from traditional contractors who do not have these resources.
Why Us?

  • We are a family-owned business who believe people are our best asset
  • We are dedicated and strongly believe in the importance of work/life balance
  • We are a dog friendly environment
  • We believe in TEAM work (Together Everyone Accomplishes More)
  • Room for growth within the HVAC Department!
  • Competitive pay
  • Full benefits
  • Receive on the job training
  • Refer a friend and receive a bonus of up to $2,000Key Responsibilities
    • Responsible for processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manor
    • Assigning service tickets to Technicians based on schedule and geographical locations
    • Schedule and coordinate service and access to job site locations as needed
    • Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
    • Assisting in ordering/shipment of materials and equipment as needed
    • Maintain the dispatch board / schedule for service work and follow ups
    • Maintain maintenance agreements and logs, scheduling service as needed
    • Perform collection calls on past due billings and other accounting functions as needed
    • Process timesheets for the department and coordinate process with Payroll administrator
    • Adhere to the policies and procedures of the company
    • Process and document all work in a timely manner
    • Replenish office supplies as needed
    • Perform additional work as directed by manager including administrative activities and clerical tasksSkills, Experience, and Knowledge Required?Education
      • High school diploma or general education degree (GED)Experience
        • Four years of dispatching field technicians in service industry, HVAC preferredSkills & Requirements
          • Minimum 18 years of age
          • Successful Pre-Employment Drug
          • Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
          • Ability to multi-task and stay OrganizedWorking Conditions - Environment - Special Requirements
            • Full time onsite
            • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.
            • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
            • Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
            • The company is a "dog friendly" environment.
              General Commitment for All Employees
              • Commitment to Company values and complies with Company norms, policies, directives, and procedures.
              • Follows all safety procedures and protocols.
              • Honors and protects confidential and proprietary documents and information.
              • Satisfies work schedule requirements.
              • The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
              • We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disabilityCC-C024413 EOE DFWP#INDAAS123

Keywords: ADVANCED ROOFING INC., Fort Lauderdale , HVAC Customer Service Dispatcher, Professions , Fort Lauderdale, Florida

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