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Service Desk Technician II

Company: Envision Physician Services
Location: Fort Lauderdale
Posted on: January 13, 2022

Job Description:

Overview

Envision Healthcare is a leading national medical group that delivers physician and advanced practice provider services, primarily in the areas of emergency and hospitalist medicine, anesthesiology, radiology/teleradiology, and neonatology to more than 1,800 clinical departments in healthcare facilities in 45 states and the District of Columbia. We are seeing significant change in healthcare: shifting care models, evolving access points of care, emerging technologies, and lasting impacts as a result of COVID-19. We have a profound opportunity to transform healthcare by leading the change through our strong national footprint and the differentiated, high-quality care we provide. Together, we can improve outcomes and make healthcare more affordable for millions of people.

We have an exciting opportunity available for Technician II, Service Desk - on our team based in Ft Lauderdale, FL or can be fully remote and worked on any Envision locations.

The Service Desk Support Technician II is responsible for troubleshooting, configuring, and installing computer and network equipment while providing technical 1st tier customer support to all employees with the objective of resolving most incidents at first call.

Responsibilities

Supports end-users via phone, remote support tools
Skilled in issue determination and resolution
Supports Microsoft Office application issues
Supports Windows 7, 8 on Dell hardware
Supports Windows 7, 8 on Microsoft hardware
Supports Windows 7, 8 on Apple hardware
Supports wireless connectivity for approved hardware and mobile devices
Installs approved applications in a timely manner
Escalates issues and effectively communicate to appropriate personnel for resolution.
Documents all work related to customer incidents through Sheridan ticketing system
Writes and edits Service Desk knowledge base articles of known issue resolutions and technical information
Other duties as assigned

Qualifications

Must have excellent customer service skills and strong verbal / written communication skills withthe ability to communicate effectively with both novice computer users and experienced professionals.
Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
Must have experience in a first call resolution focused environment
Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft related hardware
Must have working knowledge of Microsoft Windows operating systems (7,8), Microsoft Office (2010, 21013) and the ability to troubleshoot related issues accordingly
Must have experience with Active Directory administration
Must have experience with Citrix administration and end-user support
Must have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals.
Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame.
Understands the maintenance and upgrade of computer hardware and software systems
Should have a general understanding of Service Management concepts (ITIL, ITSM)
Associate Degree and/or related certification and 2-4 years of related experience in a Service Desk /Desktop Support environment
Windows 7, 8 operating system troubleshooting and configuration
Microsoft Office 2010 / 2013, configuration and troubleshooting
Desktop hardware / software installation, configuration and troubleshooting
Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting
Ticketing system documentation and knowledge base article creation experience
Required: A+
Preferred: CompTIA Certifications (MCSE, and/or Network+) and ITIL Foundations
What's in it for you? Way more than just a paycheck. Our culture is centered around people - both the patients we treat and the clinicians we support. We also offer:
A comprehensive, flexible benefits package including "basics" like medical, vision, and dental coverage on day one as well as a 401(k) savings program with company match, discounts and resources to meet your and your family's needs both now and in the future.
Leadership development programs to help you grow your skills and career.
If you are ready to join an exciting, progressive company and have a strong work ethic, - join our team of experts!

Envision Healthcare -uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Envision Healthcare is an Equal Opportunity Employer.

#CB
#LI-DK1

Keywords: Envision Physician Services, Fort Lauderdale , Service Desk Technician II, Professions , Fort Lauderdale, Florida

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