Service Desk Technician I

Company: Envision Physician Services
Location: Fort Lauderdale
Posted on: January 13, 2022

Job Description:

OverviewEnvision Healthcare is a leading national medical group that delivers physician and advanced practice provider services, primarily in the areas of emergency and hospitalist medicine, anesthesiology, radiology/teleradiology, and neonatology to more than 1,800 clinical departments in healthcare facilities in 45 states and the District of Columbia. We are seeing significant change in healthcare: shifting care models, evolving access points of care, emerging technologies, and lasting impacts as a result of COVID-19. We have a profound opportunity to transform healthcare by leading the change through our strong national footprint and the differentiated, high-quality care we provide. Together, we can improve outcomes and make healthcare more affordable for millions of people.We have an exciting opportunity available for Technician I, Service Desk-- -on our team based in Ft Lauderdale, FL or can be fully remote and worked on any Envision locations.Responsibilities Supports end-users via phone, remote support tools Skilled in issue determination and resolution Supports Microsoft Office application issues Supports Windows 7, 8 on Dell hardware Supports Windows 7, 8 on Microsoft hardware Supports Windows 7, 8 on Apple hardware Supports wireless connectivity for approved hardware and mobile devices Installs approved applications in a timely manner Escalates issues and effectively communicate to appropriate personnel for resolution. Documents all work related to customer incidents through Sheridan ticketing system Writes and edits Service Desk knowledge base articles of known issue resolutions and technicalinformation Other duties as assignedQualifications Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experiencedprofessionals. Must effectively manage time to make certain customer incidents are properly responded to in atimely manner Must have experience in a first call resolution focused environment Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft related hardware Must have working knowledge of Microsoft Windows operating systems (7,8), Microsoft Office(2010, 21013) and the ability to troubleshoot related issues accordingly Must have experience with Active Directory administration Must have experience with Citrix administration and end-user support Must have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals. Must have the ability to prioritize tasks and effectively complete assignments within an estimatedtime frame. Understands the maintenance and upgrade of computer hardware and software system Should have a general understanding of Service Management concepts (ITIL, ITSM) Associate Degree and/or related certification and 0-2 years of related experience in a Service Desk /Desktop Support environment Windows 7, 8 operating system troubleshooting and configuration Microsoft Office 2010 / 2013, configuration and troubleshooting Desktop hardware / software installation, configuration and troubleshooting Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting Ticketing system documentation and knowledge base article creation experience Required: A+ Preferred: CompTIA Certifications (MCSE, and/or Network+) and ITIL FoundationsWhat's in it for you? Way more than just a paycheck. Our culture is centered around people - both the patients we treat and the clinicians we support. We also offer: A comprehensive, flexible benefits package including "basics" like medical, vision, and dental coverage on day one as well as a 401(k) savings program with company match, discounts and resources to meet your and your family's needs both now and in the future. Leadership development programs to help you grow your skills and career.If you are ready to join an exciting, progressive company and have a strong work ethic,-- -join our team of experts!-- -Envision Healthcare-- -uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Healthcare is an Equal Opportunity Employer.#CB#LI-DK1

Keywords: Envision Physician Services, Fort Lauderdale , Service Desk Technician I, Professions , Fort Lauderdale, Florida