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Application Support Analyst

Company: Roth Staffing
Location: Fort Lauderdale
Posted on: November 22, 2021

Job Description:

The Application Support Analyst II role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.
What you will be doing:--- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.--- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.--- Conduct research into software application products and services in support of development and purchasing efforts.--- Provide support for the testing of new and existing software applications under development or consideration for purchase.--- Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.--- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.--- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.--- Perform hands-on fixes at the software level including configuring systems and applications.--- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.--- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.--- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.--- Maintain and enhance performance of all new and existing software and applications across the organization.--- Identify and learn appropriate software applications used and supported by the organization.--- Post software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolution.--- Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.
What you should bring to the table:--- Degree in related field--- Hands-on knowledge of and experience with enterprise and desktop applications--- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques--- Broad knowledge of programming languages and techniques, including PLSQL--- Able to develop and interpret technical documentation for training and end user procedures--- Knowledge of trends in technology relating to software applications.

Keywords: Roth Staffing, Fort Lauderdale , Application Support Analyst, Professions , Fort Lauderdale, Florida

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