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Application Analyst III

Company: Alorica
Location: Fort Lauderdale
Posted on: February 21, 2021

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY This remote position participates as a member of an Information Technology technical team. Serves as subject matter expert (SME) and technical liaison responsible for advanced analysis and evaluation of functionality of highly complex existing and/or proposed IT systems/services, performs problem analysis, and generates enhancements to systems, applications, or infrastructure.JOB RESPONSIBILITIES --- With minimal supervision, independently performs highly advanced analysis, diagnosis, and resolution of complex Information Technology (IT) systems, applications, or infrastructure issues and/or modifications and recommend corrective solutions for implementation. --- Independently generates and/or coordinates enhancements to existing systems, applications, or infrastructure in compliance with company/department standards and revises existing logic and technical specifications and standards. --- Oversee quality assurance testing procedures to ensure that all information systems products and services meet minimum standards, end-user requirements, and are free from defects. --- May create, design, and run complex standard or ad-hoc reports based on process owners and end user needs. --- Devises or modifies procedures to solve complex problems with a thorough understanding of business, technology, and industry requirements and their limitations. --- Monitor and implement relevant IT security measures to protect company/client data, software, and hardware. --- Anticipates knowledge gaps and provides training and technical assistance to end users and other IT staff. --- May serve as technical lead responsible for mentoring, instructing, directing, and checking the work of other IT personnel. --- Serve as point of contact for escalated technical support in circumstances where local or first level technical staff may not have appropriate expertise and/or resources to solve more complex problems. --- Coordinate with Project Management Office (PMO) to engage senior IT staff, management, and vendors in conducting thorough assessments of business and user needs, gathering and documenting requirements, and creating solutions for areas for improvement or upgrade which enhance user experience and/or enterprise efficiency and effectiveness. --- Participate in enterprise-wide IT projects, communicate issues, concerns, and questions, with understanding of evolving system requirements, changing technology, and best practices. May lead certain project phases, as assigned. --- Serve as subject matter expert and technical liaison to other IT staff and departments. --- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. --- Perform other duties as assigned by management.

Qualifications: Qualifications & Requirements Education: --- Bachelor's Degree in technical field or equivalent relevant work experience required. Experience: --- Two or more years of related technical analysis experience. --- Relevant technical certifications strongly preferred. Knowledge, Skills, Abilities & Other Characteristics: --- Advanced knowledge and proficiency in analysis, design and trouble-shooting of systems, applications, or infrastructure, depending on position concentration. --- Proficient personal computer skills including Microsoft Office. --- Excellent interpersonal, written, and oral communication skills. --- Ability to prioritize and organize work in a multitasked environment. --- Ability to adapt to a flexible schedule. --- Ability to maintain the highest level of confidentiality. Position Scope --- Supervisory/Management Responsibility: --- Relationships: o Internal - o External - Work Environment --- Office environment. --- Ability to lift and/or move 20 pounds with or without accommodation. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED - provided by Dice

Keywords: Alorica, Fort Lauderdale , Application Analyst III, Professions , Fort Lauderdale, Florida

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