Technical Support and Repair Technician
Company: Evolis, Inc.
Location: Fort Lauderdale
Posted on: January 15, 2021
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Job Description:
Title: After-Sales Service Technician Department(s): Technical
Support Reports to: Direct Manager: Operations Manager Functional
Manager: Evolis Service Manager Benefit Package (Full covered): ---
Medical / Dental / Vision Insurance (for employee and family) as
well as $10K life insurance --- Short Term and Long Term Disability
--- Retirement Plan with Company Matching up to 4% --- Birthday off
--- Paid holidays (11 annually) PTO: 1-3 years - 5 paid sick, 10
paid vacation (accrued annually) --- 3+ years - 5 paid sick, 15
paid vacation (accrued annually) ABOUT US: Evolis, the worldwide
leader, develops, manufactures, and sells a complete range of
personalization and issuance solutions for plastic cards (personal
data printing and all encoding options). The Evolis range meets all
people and goods identification needs: software, signature pads,
card printers, consumables, ID accessories and services to support
our clients and partners. Turnover 2018: -$98 Million, 400
employees worldwide, with more than 400 distributors in 125
countries. JOB SUMMARY: This position requires a highly organized
technician competent in computing hardware, software, and network
administration to support our customers before and after the sales
with various technical support and/or repair issues. This position
is member of the technical support and repair team and as such
backs up the duties of their coworkers. This position will assist
the IT technician with in-house IT issues. ESSENTIAL DUTIES AND
RESPONSIBILITIES:o Post-Sales repair and technical support. o
Validation of RMAs. o Assess parts sent for warranty evaluation and
repair Evolis products. o Create and send intervention reports to
customers both internal and external. o Create and send estimates
for out of warranty repairs. o Refer technical/Quality problems to
R&D/Quality department. o Ensure proper inventory management
(spare parts). o Conduct product training for internal and external
customers. o Observe all missions and SLAs for the department.
Hardware/Software/Firmware/Testing o Participate in test sessions o
Record findings, installations, upgrades, etc. o Report to
Management and Quality Other :o Installation of printer
options/upgrades o Refurbish printers o Card design, encoding,
and/or production EDUCATION AND/OR EXPERIENCE: Diploma or Degree in
computing technology or similar, 5-year minimum experience of
After-Sales Service/Technical Support and/or Systems Industries.
LANGUAGE AND SOCIAL SKILLS: o Fluent English and Spanish in a
professional business environment required. o Fluent Portuguese a
plus. o Desire to learn technology products. o Optimistic,
trustworthy, sharp, persistent, self-starting. o Ability to
organize and to prioritize work, o Excellent communication (oral
and written) and presentation, o Able to promptly answer support
related repair, email, phone calls, o Customer oriented, o Able to
work independently, o Excellent analysis and problem resolution
skills, o Curious, self-motivated and organized, o Positive mindset
and "can-do" attitude. TECHNICAL COMPETENCIES AND COMPUTER SKILLS:
o Competent in computing hardware, software, and network. o Strong
proficiency with Microsoft Office Suite (Excel, Word, & PowerPoint)
and related products. o Experience with CRM software required;
experience with SalesForce a plus. Certifications Relevant: o
CompTIA's A+ o CompTIA's Network+ o CompTIA's Security+ Travel:
This position requires business trips to Headquarters (France) once
to twice a year and a training of 3 weeks in France when joining
the company. There may be up to 10% travel to perform
demonstrations, on-site tech support, etc. Job Requirements:Title:
After-Sales Service Technician Department(s): Technical Support
Reports to: Direct Manager: Operations Manager Functional Manager:
Evolis Service Manager Benefit Package (Full covered): -- Medical /
Dental / Vision Insurance (for employee and family) as well as $10K
life insurance -- Short Term and Long Term Disability -- Retirement
Plan with Company Matching up to 4% -- Birthday off -- Paid
holidays (11 annually) PTO: 1-3 years - 5 paid sick, 10 paid
vacation (accrued annually) -- 3+ years - 5 paid sick, 15 paid
vacation (accrued annually) ABOUT US: Evolis, the worldwide leader,
develops, manufactures, and sells a complete range of
personalization and issuance solutions for plastic cards (personal
data printing and all encoding options). The Evolis range meets all
people and goods identification needs: software, signature pads,
card printers, consumables, ID accessories and services to support
our clients and partners. Turnover 2018: -$98 Million, 400
employees worldwide, with more than 400 distributors in 125
countries. JOB SUMMARY:This position requires a highly organized
technician competent in computing hardware, software, and network
administration to support our customers before and after the sales
with various technical support and/or repair issues. This position
is member of the technical support and repair team and as such
backs up the duties of their coworkers. This position will assist
the IT technician with in-house IT issues.ESSENTIAL DUTIES AND
RESPONSIBILITIES: o Post-Sales repair and technical support. o
Validation of RMAs. o Assess parts sent for warranty evaluation and
repair Evolis products. o Create and send intervention reports to
customers both internal and external. o Create and send estimates
for out of warranty repairs. o Refer technical/Quality problems to
R&D/Quality department. o Ensure proper inventory management
(spare parts). o Conduct product training for internal and external
customers. o Observe all missions and SLAs for the department.
Hardware/Software/Firmware/Testing o Participate in test sessions o
Record findings, installations, upgrades, etc. o Report to
Management and Quality Other: o Installation of printer
options/upgrades o Refurbish printers o Card design, encoding,
and/or production EDUCATION AND/OR EXPERIENCE: Diploma or Degree in
computing technology or similar, 5-year minimum experience of
After-Sales Service/Technical Support and/or Systems Industries.
LANGUAGE AND SOCIAL SKILLS: o Fluent English and Spanish in a
professional business environment required. o Fluent Portuguese a
plus. o Desire to learn technology products. o Optimistic,
trustworthy, sharp, persistent, self-starting. o Ability to
organize and to prioritize work, o Excellent communication (oral
and written) and presentation, o Able to promptly answer support
related repair, email, phone calls, o Customer oriented, o Able to
work independently, o Excellent analysis and problem resolution
skills, o Curious, self-motivated and organized, o Positive mindset
and "can-do" attitude. TECHNICAL COMPETENCIES AND COMPUTER SKILLS:
o Competent in computing hardware, software, and network. o Strong
proficiency with Microsoft Office Suite (Excel, Word, & PowerPoint)
and related products. o Experience with CRM software required;
experience with SalesForce a plus. Certifications Relevant: o
CompTIA's A+ o CompTIA's Network+ o CompTIA's Security+ TRAVEL:
This position requires business trips to Headquarters (France) once
to twice a year and a training of 3 weeks in France when joining
the company. There may be up to 10% travel to perform
demonstrations, on-site tech support, etc.
Keywords: Evolis, Inc., Fort Lauderdale , Technical Support and Repair Technician, Professions , Fort Lauderdale, Florida
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