Technical Support and Repair Technician

Company: Evolis, Inc.
Location: Fort Lauderdale
Posted on: January 15, 2021

Job Description:

Title: After-Sales Service Technician Department(s): Technical Support Reports to: Direct Manager: Operations Manager Functional Manager: Evolis Service Manager Benefit Package (Full covered): --- Medical / Dental / Vision Insurance (for employee and family) as well as $10K life insurance --- Short Term and Long Term Disability --- Retirement Plan with Company Matching up to 4% --- Birthday off --- Paid holidays (11 annually) PTO: 1-3 years - 5 paid sick, 10 paid vacation (accrued annually) --- 3+ years - 5 paid sick, 15 paid vacation (accrued annually) ABOUT US: Evolis, the worldwide leader, develops, manufactures, and sells a complete range of personalization and issuance solutions for plastic cards (personal data printing and all encoding options). The Evolis range meets all people and goods identification needs: software, signature pads, card printers, consumables, ID accessories and services to support our clients and partners. Turnover 2018: -$98 Million, 400 employees worldwide, with more than 400 distributors in 125 countries. JOB SUMMARY: This position requires a highly organized technician competent in computing hardware, software, and network administration to support our customers before and after the sales with various technical support and/or repair issues. This position is member of the technical support and repair team and as such backs up the duties of their coworkers. This position will assist the IT technician with in-house IT issues. ESSENTIAL DUTIES AND RESPONSIBILITIES:o Post-Sales repair and technical support. o Validation of RMAs. o Assess parts sent for warranty evaluation and repair Evolis products. o Create and send intervention reports to customers both internal and external. o Create and send estimates for out of warranty repairs. o Refer technical/Quality problems to R&D/Quality department. o Ensure proper inventory management (spare parts). o Conduct product training for internal and external customers. o Observe all missions and SLAs for the department. Hardware/Software/Firmware/Testing o Participate in test sessions o Record findings, installations, upgrades, etc. o Report to Management and Quality Other :o Installation of printer options/upgrades o Refurbish printers o Card design, encoding, and/or production EDUCATION AND/OR EXPERIENCE: Diploma or Degree in computing technology or similar, 5-year minimum experience of After-Sales Service/Technical Support and/or Systems Industries. LANGUAGE AND SOCIAL SKILLS: o Fluent English and Spanish in a professional business environment required. o Fluent Portuguese a plus. o Desire to learn technology products. o Optimistic, trustworthy, sharp, persistent, self-starting. o Ability to organize and to prioritize work, o Excellent communication (oral and written) and presentation, o Able to promptly answer support related repair, email, phone calls, o Customer oriented, o Able to work independently, o Excellent analysis and problem resolution skills, o Curious, self-motivated and organized, o Positive mindset and "can-do" attitude. TECHNICAL COMPETENCIES AND COMPUTER SKILLS: o Competent in computing hardware, software, and network. o Strong proficiency with Microsoft Office Suite (Excel, Word, & PowerPoint) and related products. o Experience with CRM software required; experience with SalesForce a plus. Certifications Relevant: o CompTIA's A+ o CompTIA's Network+ o CompTIA's Security+ Travel: This position requires business trips to Headquarters (France) once to twice a year and a training of 3 weeks in France when joining the company. There may be up to 10% travel to perform demonstrations, on-site tech support, etc. Job Requirements:Title: After-Sales Service Technician Department(s): Technical Support Reports to: Direct Manager: Operations Manager Functional Manager: Evolis Service Manager Benefit Package (Full covered): -- Medical / Dental / Vision Insurance (for employee and family) as well as $10K life insurance -- Short Term and Long Term Disability -- Retirement Plan with Company Matching up to 4% -- Birthday off -- Paid holidays (11 annually) PTO: 1-3 years - 5 paid sick, 10 paid vacation (accrued annually) -- 3+ years - 5 paid sick, 15 paid vacation (accrued annually) ABOUT US: Evolis, the worldwide leader, develops, manufactures, and sells a complete range of personalization and issuance solutions for plastic cards (personal data printing and all encoding options). The Evolis range meets all people and goods identification needs: software, signature pads, card printers, consumables, ID accessories and services to support our clients and partners. Turnover 2018: -$98 Million, 400 employees worldwide, with more than 400 distributors in 125 countries. JOB SUMMARY:This position requires a highly organized technician competent in computing hardware, software, and network administration to support our customers before and after the sales with various technical support and/or repair issues. This position is member of the technical support and repair team and as such backs up the duties of their coworkers. This position will assist the IT technician with in-house IT issues.ESSENTIAL DUTIES AND RESPONSIBILITIES: o Post-Sales repair and technical support. o Validation of RMAs. o Assess parts sent for warranty evaluation and repair Evolis products. o Create and send intervention reports to customers both internal and external. o Create and send estimates for out of warranty repairs. o Refer technical/Quality problems to R&D/Quality department. o Ensure proper inventory management (spare parts). o Conduct product training for internal and external customers. o Observe all missions and SLAs for the department. Hardware/Software/Firmware/Testing o Participate in test sessions o Record findings, installations, upgrades, etc. o Report to Management and Quality Other: o Installation of printer options/upgrades o Refurbish printers o Card design, encoding, and/or production EDUCATION AND/OR EXPERIENCE: Diploma or Degree in computing technology or similar, 5-year minimum experience of After-Sales Service/Technical Support and/or Systems Industries. LANGUAGE AND SOCIAL SKILLS: o Fluent English and Spanish in a professional business environment required. o Fluent Portuguese a plus. o Desire to learn technology products. o Optimistic, trustworthy, sharp, persistent, self-starting. o Ability to organize and to prioritize work, o Excellent communication (oral and written) and presentation, o Able to promptly answer support related repair, email, phone calls, o Customer oriented, o Able to work independently, o Excellent analysis and problem resolution skills, o Curious, self-motivated and organized, o Positive mindset and "can-do" attitude. TECHNICAL COMPETENCIES AND COMPUTER SKILLS: o Competent in computing hardware, software, and network. o Strong proficiency with Microsoft Office Suite (Excel, Word, & PowerPoint) and related products. o Experience with CRM software required; experience with SalesForce a plus. Certifications Relevant: o CompTIA's A+ o CompTIA's Network+ o CompTIA's Security+ TRAVEL: This position requires business trips to Headquarters (France) once to twice a year and a training of 3 weeks in France when joining the company. There may be up to 10% travel to perform demonstrations, on-site tech support, etc.

Keywords: Evolis, Inc., Fort Lauderdale , Technical Support and Repair Technician, Professions , Fort Lauderdale, Florida