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Senior Technical Support Analyst

Company: NTT DATA Corporation
Location: Fort Lauderdale
Posted on: May 23, 2020

Job Description:

NTT DATA Services currently seeks a Field Technical Sr. Support Associate to join our team. This role will provide technical support to a major hospital facility within the Fort Lauderdale, Florida area. This role will also be required to travel in the local area, as needed, to support affiliated ambulatory clinics and physician practices. This role will require an on-call rotation amongst the team to support after hours and weekend incidents. The individual will be responsible for the following:Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure GuideCoordinates with Client End User on expectations and availability to conduct Managed Client ServicesPerforms troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locationsIdentifies potential issues that could adversely impact End-User experience and follows through on action stepsStrives to meet all Client SLAs & Customer Satisfaction GoalsEscalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given siteWhen required - provides onsite shadowing to Field Service TeamServes as an entry point to develop both technical and customer skills to grow into a broader and more challenging field services rolesBasic installation and maintenance of technical productsFollows predefined procedures and tasks in everyday activitiesWork is regularly reviewed by a more senior-level technical specialistReviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripheralsInstalls, maintains and optimizes desktop /notebook configurations at customer sitesDiagnoses and resolves product performance problemsPerforms maintenance and repair servicesEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performanceInstructs customers in the operation and maintenance of the systemIndividual must have ability to receive calls during the normal business day and after hoursAble to comprehend and follow verbal and written technical instructions and scriptsBasic Qualifications Minimum of 4 years' experience in servicing / deploying computer equipmentMinimum of 4 years customer service backgroundMinimum of 4 years of experience with Windows operating system environment Preferred SkillsPrior work experience in healthcare / hospital settingsCertification in various hardware platforms may optionally be required for servicing hardware issues About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. INDHCLSMC

Keywords: NTT DATA Corporation, Fort Lauderdale , Senior Technical Support Analyst, Professions , Fort Lauderdale, Florida

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