Debit Card Support Representative II

Company: VirtualVocations
Location: Fort Lauderdale
Posted on: September 22, 2023

Job Description:

A company is looking for a Debit Card Support Representative II.
Key Responsibilities:

Provide support and assistance to clients, resolving cases within the CRM system and ensuring caller authentication
Assist customers with understanding reports, transaction research, basic ATM issues, and general application issues
Participate in training programs to continuously improve product knowledge and service skills

Qualifications:

Minimum of 18 months of experience in a customer service role, debit card services, or backroom operations within a financial institution
Availability to work during specified hours, including holidays, weekends, or extended hours as needed
Associates degree is preferred
General understanding of troubleshooting techniques and practices
Strong knowledge of specific systems such as SilverLake System, CIF 20/20, and Fiserv Optis is a plus

Keywords: VirtualVocations, Fort Lauderdale , Debit Card Support Representative II, Other , Fort Lauderdale, Florida

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