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Employee Relations Specialist

Company: ScribeAmerica
Location: Fort Lauderdale
Posted on: September 15, 2023

Job Description:

Job Description:
Job Description
Position Title: Employee Relations Specialist
POSITION SUMMARY:Job Title: Employee Relations SpecialistFLSA Status: Non-ExemptType: Full-TimeDepartment: Human ResourcesReports To: Employee Relations Manager
The Employee Relations Specialist under the supervision of the Employee Relations Manager and Director is responsible for the intake and coordination of employee relations cases for the organization. The primary function of this role is to be an additional point of contact for the employee concerning inquiries.
ESSENTIAL FUNCTIONS:Duties and Responsibilities

  • Communicate and assist with the interpretation of policies pertaining to Human Resources, compensation, and benefits.

  • Manage the exit interview process, summarize findings, and provide trends to the ER leadership team.

  • Oversee the stay interview process under the direction of the ER leadership team.

  • Assist as a liaison between employees and management when directed by the ER leadership. This does not include Title 7, HIPAA, or Privacy Breach related issues.

  • Assist in the intake of employee complaints under the direction of the ER Leadership team.

  • Monitor CMS portal for anonymous or non-anonymous claims and ensure the respective ERM is notified.

  • Initiate interactive LOA and ADA accommodation process.

  • Facilitate communications and interpersonal skills training.

  • Facilitate/mediate discussion between employees and supervisors addressing conflict/grievances.

  • Provide regulatory guidance, information, and referral to employees and managers.

    QUALIFICATIONS:Required Education and Experience

    • College Degree or some college preferred

    • Human Resources or 2-3 years of relevant work experience preferred.

    • Possess strong computer skills and be adept in Google Suites and MS Office.

    • Possess excellent organizational/project management skills with close attention to detail.

    • Possess strong written communication skills including proper grammar, spelling, and strong overall writing ability.

    • Possess excellent verbal communication skills.

    • Display exemplary work ethic and professionalism, and demonstrate adequate maturity, patience, and a caring attitude.

    • Must be team-oriented with a desire to work and collaborate with other individuals

    • Must be results-driven.

    • Demonstrate compliance with all department and company policies and procedures.

    • Demonstrate ability to communicate and interface effectively at all levels of the organization, as well as with external contacts.

    • Possess excellent presentation/public speaking skills.

    • Demonstrate strong innovation and problem-solving skills.

      OTHER REQUIREMENTS:Position Type/Expected Hours of WorkThis is a full-time position and hours of work and days vary Monday through Friday, approximately 8:00 AM to 5:00 PM. Occasional evening and weekend work may be required, as needed.
      TravelIntermittent travel may be required. Travel will be determined by the needs of the company.
      Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Generally required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms.Regularly required to use a keyboard and computer.Ability to sit or stand in front of a computer for several hours a day.
      ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
      ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica's employees to perform their job duties may result in discipline up to and including discharge.
      A Full Suite of Solutions for Better Healthcare Outcomes HealthChannels is a group of four distinct, highly specialized companies helping providers usher in the new era of healthcare. ScribeAmerica, QueueLogix, CareThrough and SoundLines collectively meet the full range of increasingly complex healthcare data and documentation needs, improving clinical outcomes through highly-skilled clerical support. The leader in medical scribes, patient navigation and back-office coding and billing coordination, HealthChannels trains and manages more than 22,000 employees across 50 states and three countries.

Keywords: ScribeAmerica, Fort Lauderdale , Employee Relations Specialist, Other , Fort Lauderdale, Florida

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