Client Success Specialist
Company: Hotwire Communications
Location: Fort Lauderdale
Posted on: May 26, 2023
Who We Are
Come power the future with us!
From the beginning, Hotwire Communications has been focused on the future - bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.
What You Will Be Doing
The role of the Client Success Specialist is to be the primary owner of a portfolio of clients, build strong and lasting relationships and act as the client's advocate. Your goal is to increase customer satisfaction, retention and renewal of accounts, assist with billing explanations, resolve all concerns impacting invoicing, handle collections efforts (when necessary), manage day-to-day requests and be the primary communicator of opportunities & challenges for your accounts
What You Need to Bring
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Who We Are
Keywords: Hotwire Communications, Fort Lauderdale , Client Success Specialist, Other , Fort Lauderdale, Florida
here to apply!