Client Success Specialist
Company: Hotwire Communications
Location: Fort Lauderdale
Posted on: May 26, 2023
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Job Description:
Who We Are
Come power the future with us!
From the beginning, Hotwire Communications has been focused on the
future - bringing the power and speed of fiber optics directly to
customers. We were among the first companies in the US to offer
IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology
and what it means for all our lives. We are looking for leaders to
drive us into the future and we are looking for individuals who are
prepared to do whatever it takes to create a truly exceptional
customer experience day in and day out.
What You Will Be Doing
The role of the Client Success Specialist is to be the primary
owner of a portfolio of clients, build strong and lasting
relationships and act as the client's advocate. Your goal is to
increase customer satisfaction, retention and renewal of accounts,
assist with billing explanations, resolve all concerns impacting
invoicing, handle collections efforts (when necessary), manage
day-to-day requests and be the primary communicator of
opportunities & challenges for your accounts
RESPONSIBILITIES
What You Need to Bring
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
Keywords: Hotwire Communications, Fort Lauderdale , Client Success Specialist, Other , Fort Lauderdale, Florida
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