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Client Success Specialist

Company: Hotwire Communications
Location: Fort Lauderdale
Posted on: May 26, 2023

Job Description:

Who We Are
Come power the future with us!
From the beginning, Hotwire Communications has been focused on the future - bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.
What You Will Be Doing
The role of the Client Success Specialist is to be the primary owner of a portfolio of clients, build strong and lasting relationships and act as the client's advocate. Your goal is to increase customer satisfaction, retention and renewal of accounts, assist with billing explanations, resolve all concerns impacting invoicing, handle collections efforts (when necessary), manage day-to-day requests and be the primary communicator of opportunities & challenges for your accounts

  • Develop deeper relationships with clients and act as their primary contact with Hotwire Communications
  • Promotes renewal, upgrade & retention options within the suite of products to ensure the optimal solution for the customer.
  • Conduct product training by phone or on site at Hotwire facility with clients as needed. -
  • Lead the contract renewal presentation process for all assigned accounts.
  • Establish and develop appropriate business relationship with business owners and IT staff in order to gain referrals to other businesses.
  • Partner with legal, engineering, marketing, technical operations, customer service, and other functional departments to ensure end-to-end customer satisfaction for all customer requests.
  • Attend and/or set up local/national tradeshows and events, when needed.
  • Stays up-to-date of new telecom trends, brand standards and competition to best position Hotwire in the marketplace. - -
  • Provide billing explanations, resolve all concerns impacting the invoicing of your clients, and handle collections efforts (when necessary)
    What You Need to Bring
    QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor's Degree or Equivalent
  • Telecommunications or Client Relations experience preferred.
  • Attention to detail is a must.
  • Must have strong communication skills, excellent verbal and written communication.
  • Self-discipline and the ability to operate effectively in high-pressure environment.
  • Consistent and punctual attendance. Must be able to work nights and weekends as necessary.
  • Proficiency in Sales Force, Excel, PowerPoint, Word and Outlook required.
  • Perform other duties as assigned.

Keywords: Hotwire Communications, Fort Lauderdale , Client Success Specialist, Other , Fort Lauderdale, Florida

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