NOC II Engineer

Company: Hotwire Communications
Location: Fort Lauderdale
Posted on: March 17, 2023

Job Description:

Come power the future with us! From the beginning, Hotwire Communications has been focused on the future - bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida. And that leadership continues. We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out. The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. ESSENTIAL FUNCTIONS: 1. - - - - Able to form and maintain effective partnerships across organizational boundaries. 2. - - - - Excellent oral and written communications skills (including public speaking) in English. 3. - - - - Ability to handle sensitive information and maintain confidentiality. 4. - - - - Coordinates several projects at the same time while prioritizing competing demands on time frames. 5. - - - - Advanced computer literacy required with proficiency in Microsoft Office products including Excel and Word. 6. - - - - Ability to effectively listen to others and convey information clearly. 7. - - - - Ability to prioritize and manage multiple responsibilities. 8. - - - - Ability to address customer needs while maintaining company standards 9. - - - - Must be detail oriented to ensure accuracy in company procedures 10. - Must be self-motivated and have the ability to work independently; a self-starter who is able to produce high-quality work with minimal direction. 11. - Ability to identify deficiencies in tools and procedures. 12. - Ability to make reasonable and accurate decisions when overcoming obstacles. 13. - Typically faces situations that have a variety of interpretations and require careful evaluation. 14. - Typically solves problems by considering courses of action within the framework of management's goals and standards. 15. - Ability to work a flexible schedule, including days, nights, weekends and holidays and participate with on-call rotation. RESPONSIBILITIES: 1. - - - - Monitor production network environment using a combination of monitoring tools to ensure availability. 2. - - - - Coordinate field router intrusive and non-intrusive testing and repair of circuits. 3. - - - - Coordinate onsite dispatch of Telecommunication vendor repair services. 4. - - - - Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. 5. - - - - Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously. 6. - - - - Responsible for configuring and maintaining monitoring tools. 7. - - - - May write or revise system documentation and procedures. 8. - - - - Work with Engineers to resolve production problems. 9. - - - - Write coherent trouble ticket notes on production incidents and problems. 10. - Perform periodic health checks of systems. 11. - Responsible for answering inbound calls and for providing support. 12. - Escalate issues and problems according to procedures and best judgment. 13. - Diagnose problems and resolve in an expeditious manner. 14. - Other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - - - - - - - - - Minimum of 4 years of experience in a Help Desk or high volume call center preferred - - - - - - - - - Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques - - - - - - - - - Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills - - - - - - - - - Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS - - - - - - - - - Specialties - NOC/ Process writing skills of training a plus - - - - - - - - - Experience in Monitoring Theory / Implementation a plus - - - - - - - - - Experience in Customer Service. - - - - - - - - - Experience in current Internet network hardware and software technologies. - Diagnostic experience of a variety of monitoring applications such as Solarwinds, negios

Keywords: Hotwire Communications, Fort Lauderdale , NOC II Engineer, Other , Fort Lauderdale, Florida