Front Desk Supervisor - Conrad Fort Lauderdale Beach
Company: Hilton Worldwide Holdings Inc
Location: Fort Lauderdale
Posted on: January 27, 2023
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Job Description:
The luxurious Conrad Fort Lauderdale Beach is looking for a
Full-Time Front Desk Supervisor to join our guest services team!
This 290-suite, 24 floor property is located between Sunrise/Las
Olas boulevards and steps from North Beach. A Front Desk Supervisor
is responsible for assigning work and ensuring the completion of
daily tasks in Front Office operations in the hotel's continuing
effort to deliver outstanding guest service and financial
profitability.Qualified candidates for this role should have at
least one year of front desk supervisory experience at a luxury
property, ideally at a Hilton branded hotel.Shift Pattern:
candidates for this position must be able to work both the first (7
am to 3 pm), second (3 pm to 11 pm) and third (11 pm to 7 am)
shifts with flexibility.Pay Rate: $19.00 per hourHere are some
perks you can enjoy when joining our team:---Access to your pay
when you need it through DailyPay---Flexible schedule---Health
insurance---Career growth and development---Team Member Resource
Group---Recognition and rewards program---Go Hilton travel discount
program---Best-in-Class Paid Time Off (PTO)---Supportive parental
leave---Employee stock purchase program (ESPP) - purchase Hilton
shares at 15% discount---Debt-free education: Access to a wide
variety of educational credentials (ex. college degrees, high
school completion, English-language learning, digital literacy,
professional certificates and more)What will I be doing?As a Front
Desk Supervisor, you would be responsible for assigning work and
ensuring the completion of daily tasks in Front Office operations
in the hotel's continuing effort to deliver outstanding guest
service and financial profitability. Specifically, you would be
responsible for performing the following tasks to the highest
standards: Assign work and supervise team member performance in all
Front Office procedures including, but not limited to, guest
check-in and check-out, lobby traffic and flow, luggage assistance,
telephone operator services and determining room rates and
availability Respond to guest inquiries and resolve issues and
complaints in a timely, friendly and efficient manner Support and
assist team members in handling guest inquiries and requests and in
resolving guest complaints Schedule, assign daily work, lead
pre-shift meetings, inform and train team members Monitor, observe
and assist in evaluating team member performance Monitor lobby
traffic and adjust staffing accordingly What are we looking
for?Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest
experiences. Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do. Ownership -
We're the owners of our actions and decisions. Now - We operate
with a sense of urgency and discipline In addition, we look for the
demonstration of the following key attributes: Quality Productivity
Dependability Customer Focus Adaptability What will it be like to
work for Hilton?Hilton is the leading global hospitality company,
spanning the lodging sector from luxurious full-service hotels and
resorts to extended-stay suites and mid-priced hotels. For nearly a
century, Hilton has offered business and leisure travelers the
finest in accommodations, service, amenities and value. Hilton is
dedicated to continuing its tradition of providing exceptional
guest experiences across its global brands.Our vision "to fill the
earth with the light and warmth of hospitality" unites us as a team
to create remarkable hospitality experiences around the world every
day.And, our amazing Team Members are at the heart of it all!
Keywords: Hilton Worldwide Holdings Inc, Fort Lauderdale , Front Desk Supervisor - Conrad Fort Lauderdale Beach, Other , Fort Lauderdale, Florida
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