Front Desk Supervisor - Conrad Fort Lauderdale Beach

Company: Hilton Worldwide Holdings Inc
Location: Fort Lauderdale
Posted on: January 27, 2023

Job Description:

The luxurious Conrad Fort Lauderdale Beach is looking for a Full-Time Front Desk Supervisor to join our guest services team! This 290-suite, 24 floor property is located between Sunrise/Las Olas boulevards and steps from North Beach. A Front Desk Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Qualified candidates for this role should have at least one year of front desk supervisory experience at a luxury property, ideally at a Hilton branded hotel.Shift Pattern: candidates for this position must be able to work both the first (7 am to 3 pm), second (3 pm to 11 pm) and third (11 pm to 7 am) shifts with flexibility.Pay Rate: $19.00 per hourHere are some perks you can enjoy when joining our team:---Access to your pay when you need it through DailyPay---Flexible schedule---Health insurance---Career growth and development---Team Member Resource Group---Recognition and rewards program---Go Hilton travel discount program---Best-in-Class Paid Time Off (PTO)---Supportive parental leave---Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount---Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)What will I be doing?As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all!

Keywords: Hilton Worldwide Holdings Inc, Fort Lauderdale , Front Desk Supervisor - Conrad Fort Lauderdale Beach, Other , Fort Lauderdale, Florida