Temporary Help Desk Representative
Company: KPMG
Location: Fort Lauderdale
Posted on: January 27, 2023
Job Description:
Known for being a great place to work and build a career, KPMG
provides audit, tax and advisory services for organizations in
today's most important industries. Our growth is driven by
delivering real results for our clients. It's also enabled by our
culture, which encourages individual development, embraces an
inclusive environment, rewards innovative excellence and supports
our communities. With qualities like those, it's no wonder we're
consistently ranked among the best companies to work for by Fortune
Magazine, Consulting Magazine, Working Mother Magazine, Diversity
Inc. and others. If you're as passionate about your future as we
are, join our team.KPMG is currently seeking a Temporary Help Desk
Representative (twelve-month assignment) to join our Digital Nexus
organization.Responsibilities:
- Provide level one phone/chat support; meet/exceed service level
agreements for all support interactions (phone, chat, tickets)
- Record requests, incidents and status information using the
firm's ticket handling system; proactively maintain communication
with callers through analysis and resolution processes particularly
in difficult customer situations by keeping them informed of the
status
- Support the implementation and deployment of internal business
systems and solutions
- Manage daily individual performance based on key performance
metrics including call capture, available time, speed of answer,
call/chat resolution and customer service
- Deliver detailed documentation of all customer transactions via
our ticket handling system; utilize and contribute knowledge
articles to the knowledge base
- Help to train and support our new hires via peer advising as
neededQualifications:
- Minimum one year of recent experience in Service Desk Support
and Customer Service Support; technical experience in many areas
related to hardware, Windows 10, web-based and 3rd party
applications, network and remote connectivity and iOS/Android
mobile platforms
- Bachelor's degree from an accredited college or university is
preferred
- Knowledge of MS Office 2013 Product Suite and Office 365 with
extensive knowledge supporting Outlook; understanding of wireless
capabilities such as PDA devices, hot-spots, and air cards
- Able to multitask and function in a complex, high-energy
environment and ability to quickly learn and retain information by
means of written and verbal instruction and demonstrate extensive
troubleshooting skills
- Strong verbal/written communication, problem solving, and
organizational skills required, to support an environment driven by
customer service and teamwork; ability to build productive
relationships with peers
- U.S. citizenship is requiredKPMG LLP (the U.S. member firm of
KPMG International) offers a comprehensive compensation and
benefits package. KPMG is an affirmative action-equal opportunity
employer. KPMG complies with all applicable federal, state and
local laws regarding recruitment and hiring. All qualified
applicants are considered for employment without regard to race,
color, religion, age, sex, sexual orientation, gender identity,
national origin, citizenship status, disability, protected veteran
status, or any other category protected by applicable federal,
state or local laws. The contains further information regarding the
firm's compliance with federal, state and local recruitment and
hiring laws. No phone calls or agencies please. KPMG does not
currently require partners or employees to be fully vaccinated or
test negative for COVID-19 in order to go to KPMG offices, client
sites or KPMG events, except when mandated by federal, state or
local law. In some circumstances, clients also may require proof of
vaccination or testing (e.g., to go to the client site).
Keywords: KPMG, Fort Lauderdale , Temporary Help Desk Representative, Other , Fort Lauderdale, Florida
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