Customer Service Rep
Company: Neiman Marcus Group Careers
Location: Fort Lauderdale
Posted on: January 25, 2023
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Job Description:
NEIMAN MARCUS GROUPNeiman Marcus Group (NMG) has been the
premier destination for luxury fashion and goods, superior service,
and an elevated retail experience for more than a century. Today,
9,000 associates contribute to the success of NMG's brands: Neiman
Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38
full-line Neiman Marcus stores in cosmopolitan markets across the
United States and a sophisticated digital platform that attracts
shoppers worldwide. Bergdorf Goodman operates two stores in
landmark locations on Fifth Avenue in New York City and
BergdorfGoodman.com, catering to loyal luxury customers globally.
NMG also owns five Last Call stores and Horchow.com, an e-commerce
site that offers premium furniture and home decor.As an
organization, NMG is on a transformational journey to become the
preeminent luxury customer platform. NMG continues to deliver the
best integrated customer experience and has evolved the business to
succeed in the ever-changing retail landscape. NMG is a
relationship business. What differentiates the organization from
other luxury retailers are its unique assets: a strong store
footprint, the most knowledgeable associates, an engaging online
experience, solid brand partnerships, innovative digital and
in-store experiences, the most loyal luxury customer base, and a
strong balance sheet.Our customers will always be at the center of
everything NMG does. The company continues to reinvest in new
technologies that enhance the customer experience. NMG meets
customers where they are. NMG's goal is to offer customers a
seamless experience across its stores, online, and remote digital
selling.NMG's priority is to develop a highly engaged and
high-performing team where everyone belongs. The business attracts
and retains best-in-class talent through unique offerings provided
to associates in addition to standard employer benefits. These
include an innovative way of working, associate discounts on
merchandise, tuition reimbursement, associate hardship fund, and
paid time off to volunteer, to name a few.As part of NMG's
Environmental, Social, Governance (ESG) work, the organization is
focused on driving its core value of being "All Heart." NMG is also
assessing its current environmental and social impact while
developing a three-year plan to lead the luxury industry in its
commitment and transparency to environmental and social
sustainability. NMG strives to become an employer of choice, driven
by a culture of Belonging. A dedicated team focuses on this
journey, directly impacting how NMG conducts business throughout
the workforce, workplace, and marketplace dimensions.NMG has
incredibly passionate and committed corporate and store associates.
NMG offers associates an environment where everyone feels welcomed,
nurtured, and empowered. Our associates are the heart of NMG. As an
organization, NMG leads with love - love for customers, love for
associates, and love for brand partners.DESCRIPTIONThe Customer
Service Rep isresponsible for supporting the Assistant Store
Manager at the point of sale.The Customer Service Rep assists
customers in a timely and efficient mannerwith merchandise, sales
returns, exchanges, credit account inquiries and opensnew credit
accounts.Administrative duties include:answering phones in a
courteous manner, completing daily cash office reportsand deposits,
and monitoring POS pay outs.Must also adhere to the
company'sCustomer Service Standards as well as all stated
policies.Assists customers and associates infriendly, timely and
efficient manner at the registerConduct merchandise
transactionsincluding sales, Option 7 orders, online order store
pick up, returns,exchanges, credit account inquiries, opening
credit accountsOpens and closes registersCompletes daily sales
deposit andcorresponding paperworkMonitors POS paid outsClientele
entries into access systemSend returned merchandise back tothe
floor in good condition with proper tickets
attachedQUALIFICATIONSHigh School Diploma2+ years of customer
serviceexperience preferred1+ years of cash handling experienceand
1+ years of retail experienceBasic Computer skillsMust be willing
to work a flexible schedule based on business needs including
evenings, weekends and holidays
Keywords: Neiman Marcus Group Careers, Fort Lauderdale , Customer Service Rep, Other , Fort Lauderdale, Florida
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