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Call Center/ Appointment Setter (Bilingual / Spanish A Plus)

Company: University Auto Mall
Location: Fort Lauderdale
Posted on: November 26, 2022

Job Description:

We are seeking a Service BDC Appointment Coordinator to become an integral part of our team! You will gauge service opportunities and provide extensive customer service to all clients.

Responsibilities :

Receiving inbound and outbound phone calls to:
* Schedule service appointments

* Be able to handle 110 plus phone calls per day

* Investigate and resolve customer issues and complaints

* Answer customer's questions and concerns as well as directing customers to the right department or employee

* Network and build relationships with the new and existing client base

* Close and follow up on service leads and appointments or transactions

* confirm next day appointments

* Rescheduled previous day appointments

* Regain customer retention

Qualifications
* Previous experience in automotive field service/sales, customer service, or other related fields

* Bi-lingual (English/Spanish) - MANDATORY

* Strong negotiation skills

* Deadline and detail-oriented

* Ability to build rapport with clients

* ready to start NOW!

* Fast learner

* Have a great and friendly personality!

* Over the phone experience and must have professional phone etiquette

* Great over the phone voice!

* Great attendance Record a must!!!

University Dodge serves Broward & Miami, Florida and surrounding area customers with new Dodge and used vehicle sales, service for all makes and models, genuine Mopar parts, and vehicle bodywork for all makes and models. University Dodge is a family owned and operated dealership with over 30 years of experience. Take advantage of medical, dental, and vision insurance, and retirement investment (401K) opportunity. University Dodge is an Equal Opportunity Employer and a Drug-Free workplace.

Work Remotely
* No

Work Remotely
* No

Job Type: Full-time

Pay: $15.00 - $23.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Monday to Friday
* Weekend availability

Work Location: One location%58047475%

Keywords: University Auto Mall, Fort Lauderdale , Call Center/ Appointment Setter (Bilingual / Spanish A Plus), Other , Fort Lauderdale, Florida

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