Call Center/ Appointment Setter (Bilingual / Spanish A Plus)
Company: University Auto Mall
Location: Fort Lauderdale
Posted on: November 26, 2022
We are seeking a Service BDC Appointment Coordinator to become
an integral part of our team! You will gauge service opportunities
and provide extensive customer service to all clients.
Receiving inbound and outbound phone calls to:
* Schedule service appointments
* Be able to handle 110 plus phone calls per day
* Investigate and resolve customer issues and complaints
* Answer customer's questions and concerns as well as directing
customers to the right department or employee
* Network and build relationships with the new and existing client
* Close and follow up on service leads and appointments or
* confirm next day appointments
* Rescheduled previous day appointments
* Regain customer retention
* Previous experience in automotive field service/sales, customer
service, or other related fields
* Bi-lingual (English/Spanish) - MANDATORY
* Strong negotiation skills
* Deadline and detail-oriented
* Ability to build rapport with clients
* ready to start NOW!
* Fast learner
* Have a great and friendly personality!
* Over the phone experience and must have professional phone
* Great over the phone voice!
* Great attendance Record a must!!!
University Dodge serves Broward & Miami, Florida and surrounding
area customers with new Dodge and used vehicle sales, service for
all makes and models, genuine Mopar parts, and vehicle bodywork for
all makes and models. University Dodge is a family owned and
operated dealership with over 30 years of experience. Take
advantage of medical, dental, and vision insurance, and retirement
investment (401K) opportunity. University Dodge is an Equal
Opportunity Employer and a Drug-Free workplace.
Job Type: Full-time
Pay: $15.00 - $23.00 per hour
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 10 hour shift
* 8 hour shift
* Monday to Friday
* Weekend availability
Work Location: One location%58047475%
Keywords: University Auto Mall, Fort Lauderdale , Call Center/ Appointment Setter (Bilingual / Spanish A Plus), Other , Fort Lauderdale, Florida
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