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Department Lead

Company: West Marine
Location: Fort Lauderdale
Posted on: September 23, 2022

Job Description:


Under general supervision, this position provides a high level of customer service support with product expertise and advanced selling skills. They use both experience and knowledge to build customer relationships and drive sales. He or She will ask the customer questions to determine their needs and engage the customer with their product knowledge, suggest selling items for the customer's immediate needs and recommend additional items and/or services that will compliment the customers' destination or boating experience. They will perform related work as required. They will participate in the coaching and development of Associates and other company initiatives in the department they lead. This position reports to the Sales Manager.

Essential Job Functions:

  • Participate in hiring, training, coaching, and developing department's Associates.
  • Work with department's Associates to plan and execute meeting and exceeding the store's annual sales and contribution goals.
  • Communicate, coach and train store Associates on important information about products, sales techniques, company policies and guidelines or business related issues.
  • Schedule Associates effectively to ensure maximum floor coverage for better than expected customer service and achieving store sales within the department's payroll budget.
  • Coach Associates within the department they lead to achieve Store's sales plan. Strive to achieve individual sales plan. Work through Associates within the department to achieve the department's sales plan.
  • Actively participate in programs and procedures that drive sales and coach Associates within their department to highly execute programs and procedures.
  • Be aware of current promotional items and the correct pricing with in the department.
  • Receive and display product shipments on store retail shelves within twenty-four hours of delivery.
  • Complete assigned tasks in department's Daily Checklist, Weekly Checklist, Monthly Checklist and Master Checklist. Distribute work appropriately to Associates within the department.
  • Work with fellow Associates to maintain that Asset Protection standards are met at all times.
  • Provide a high level of customer support with expertise in boating products; build customer relationships.
  • Provide product knowledge to customers through the features, values and benefits of each product.
  • Suggestively sell additional items and services that the customer may not have anticipated.
  • Correctly handle all register transactions.
  • Handle returns/complaints graciously and effectively.
  • Answer the telephone within three rings.
  • Knowledge of all product services and order entry.
  • Performs related duties as required.

    Minimum Training and Experience:

    Prior boating and sales experience preferred. Superior customer service and communication skills. Must be able to work a standard workday as set by West Marine. Must be able to lift forty pounds to shoulder height unassisted. Must have the ability to wear and communicate through a headset. Must have a flexible schedule and be able to work evenings, weekends and holidays.

Keywords: West Marine, Fort Lauderdale , Department Lead, Other , Fort Lauderdale, Florida

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