Help Desk Specialist
Company: Creative Financial Staffing
Location: Fort Lauderdale
Posted on: September 21, 2022
ABOUT THE COMPANY:Our client is a leading Managed Service
Provider. They are seeking a full-time, permanent Help Desk
Specialist to join their growing team of IT professionals! Here are
a few reasons why you should apply:
- Opportunity to work Partially Remote!
- Continuous investment in peer-to-peer mentoring, training and
certifications for employees.
- Collaborative, team-oriented environment everyone works
together to achieve the goals of the organization.
- Great opportunity to expand on current IT knowledge and gain
experience with a wide variety of hardware, software and
technology. JOB DESCRIPTION: In this role, you'll have an
opportunity to work with a variety of Software, Hardware and
Technology. You'll be providing end-user support to a variety of
client environments assisting with user administration, Office 365
Application support, software/hardware support, remote
connectivity, etc. PREFERRED EXPERIENCE:
- Experience within a Help Desk or Technical support role
utilizing a ticketing system.
- Experience with Office 365 Administration Portal, Active
Directory administration, and using Ticketing Systems or Remote
Monitoring Management (RMM) tools like ConnectWise or similar.
- Familiarity with Firewalls, VLANs and/or Multi-Factor
- Comfortable providing end-user support via phone, RMM tools,
- Strong communication and interpersonal skills. BONUS
- Certifications such as CompTIA A+, Microsoft Certifications,
Cisco Certifications, etc.
- Experience working for a Managed Services Provider (MSP)
- Experience with any of the following: ConnectWise, IT Glue,
SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products,
Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and
- Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls,
Access Points, VPN, Citrix, VoIP, etc. BENEFITS:
- Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match,
PTO, Growth Opportunities, Paid Training, etc.
Keywords: Creative Financial Staffing, Fort Lauderdale , Help Desk Specialist, Other , Fort Lauderdale, Florida
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