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Help Desk Specialist

Company: Creative Financial Staffing
Location: Fort Lauderdale
Posted on: September 21, 2022

Job Description:

ABOUT THE COMPANY:Our client is a leading Managed Service Provider. They are seeking a full-time, permanent Help Desk Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply:

  • Opportunity to work Partially Remote!
  • Continuous investment in peer-to-peer mentoring, training and certifications for employees.
  • Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
  • Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology. JOB DESCRIPTION: In this role, you'll have an opportunity to work with a variety of Software, Hardware and Technology. You'll be providing end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software/hardware support, remote connectivity, etc. PREFERRED EXPERIENCE:
    • Experience within a Help Desk or Technical support role utilizing a ticketing system.
    • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
    • Familiarity with Firewalls, VLANs and/or Multi-Factor Authentication.
    • Comfortable providing end-user support via phone, RMM tools, etc.
    • Strong communication and interpersonal skills. BONUS EXPERIENCE:
      • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
      • Experience working for a Managed Services Provider (MSP)
      • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
      • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc. BENEFITS:
        • Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.


Keywords: Creative Financial Staffing, Fort Lauderdale , Help Desk Specialist, Other , Fort Lauderdale, Florida

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