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IT Support Specialist

Company: Centah Inc
Location: Fort Lauderdale
Posted on: September 20, 2022

Job Description:

Who we are: Financeit is a rapidly-growing fintech and enterprise services company serving some of the largest home improvement and retail organizations in the United States and Canada. We offer a comprehensive suite of tools and technologies designed to simplify complex sales transactions for businesses and their customers. For larger enterprise businesses, Financeit delivers an integrated suite of home improvement solutions, known as Centah, that includes leads and workflow management, live contact agents, financing and promotions, performance assurance and category development. Financeit is small enough that you can make an impact within the company, and large enough to make an impact in the market. As focused as we are on creating unique, category-defining products, we are also building a distinct and inclusive culture. About the role: The IT Support Specialist will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. The successful candidate must be able to thrive in a fast-paced call center environment and hold themselves accountable for results. Important: This is an in-person position that will require physical presence at the office on a daily basis according to the work schedule. You must be willing to work on shifting schedules and on-call duties Office location: 6360 NW 5th Way, Suite 100 - Fort Lauderdale, FL What you'll do: Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible
Process and respond to service requests and keep users informed about their incident's status at agreed intervals. Service Requests include but are not limited to: provisioning/deploying computers, application installation, inventory management, Wi-Fi setups, VoIP phone setup
Monitor the Local Area Network which includes Internet Connectivity
Monitor and help maintain the VoIP Telephone System (Ring Central)
Supporting call center agents must be prioritized
Install and configure operating systems and applications
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them
Walk staff or clients through a series of actions, either face to face or remotely over Bomgar or telephone
Prioritize and manage many open cases simultaneously
Establish a good working relationship with customers and other professionals, e.g. software developers and managers Requirements What you'll need to succeed: Minimum 3 years' experience in an IT support or related role in an enterprise environment. Call center support experience will be considered a strong asset
Expert-level knowledge on Windows and Mac Operating Systems
Good Working knowledge on Windows Active Directory /JAMF
Good working knowledge on Networking technologies (VPN, Wi-Fi, LAN)
Maintain composure and customer focus while troubleshooting and solving issues
Must be willing to work on shifting schedules and on-call duties
Be self-sufficient and a self-motivated individual actively seeking tasks and trying to apply their unique skill sets to resolve any issues they may encounter Education: Post secondary school education relating to IT and any other IT/network related qualifications or training
ITIL V3 Foundations Certification and Microsoft Certified Professional Certification (MCP) will be considered strong assets Benefits Some of the perks of working at Financeit: Winner of Canada's Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of: An award-winning culture with a collaborative & inclusive team
Competitive pay and performance based bonus
Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
Comprehensive medical, dental and vision coverage + Lifestyle Account
RRSP Matching and Parental Leave Top Up Program
Weekly virtual yoga classes, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs Next steps If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process

Keywords: Centah Inc, Fort Lauderdale , IT Support Specialist, Other , Fort Lauderdale, Florida

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