Client Experience Specialist - Remote

Company: Thriveworks
Location: Fort Lauderdale
Posted on: August 6, 2022

Job Description:

Client Experience Specialist - RemoteAbout ThriveworksThriveworks is a membership-based, national mental health organization with a mission to help people live happy and successful lives through increased access to Mental Health Services via Telehealth, In-Person, and Tele-Psychiatry. We've grown to 40+ states and over 350 locations, nationally.We're transforming our Contact Center by building a culture of service excellence through a client-centric redesign of our support roles with new technology, amazing training, new leadership, and increased compensation!Compensation: $19Call Center hours: Monday- Friday 7:00am-9:30pm. Saturdays 7:00am-6:00pm, and Sundays 8:00am-5:00pm, ESTKey ResponsibilitiesThis is a full-time remote positionOn average you will handle 50-60 calls per day, with 65% first call resolutionHandle each interaction with empathy and compassion to foster exceptional client satisfactionProvide best in class customer experience using Thriveworks service model-RISEAct as a subject matter expert by providing detailed information on all of Thriveworks services and other related inquiriesAbility to document proficiently in a fast-paced healthcare environmentNavigate multiple systems, programs, and applications while creating a dynamic customer experienceDirect calls to appropriate departments for further resolution, while setting clear expectations for clients on the next stepsProtect patients' rights by maintaining the confidentiality of personal and financial information (Adhere to HIPPA laws)Work collaboratively in an ever-changing team-oriented environmentThis position requires flexibility with your schedule, including evenings and weekendsQualifications1-3 years healthcare experience1-3 years call center experienceBachelor's degree preferred or will take equivalent work experienceA firm grasp of web-based billing software or Electronic Health RecordsExcellent verbal and written communication skillsProfessional acumen through action and communicationMust be able to learn new concepts and processes quicklyAn above-average aptitude with internet/computer useAbility to multitask by accessing computer information and using various systems simultaneously.Energetic, upbeat, and friendly with a positive attitudeCritical thinker with advanced problem-solving skillsMust be very detail-orientedSelf-driven attitude and ability to work well independentlySolid work history and transferable skillsExperience in high-pressure environmentsA commitment to changing schedules outside normal work hours, including weekendsOmnichannel experience is a plusCareer ProgressionPotential career path at Thriveworks:Team LeadAnalystsSupervisorBenefitsThriveworks is growing, so a true career path is at your fingertipsBe a part of a diverse and progressive organizationBrand pride, you truly are helping peopleTeam environment401K with 3% employer matchPaid Time OffHealthcare, Dental, Vision, and life insurance benefits after 30 days of employment - additional coverage options available such as Short-Term Disability, Long Term Disability, Group Accident InsuranceProfessional EAP program (6 free counseling sessions!) for team members & householdProfessional development & advancement opportunitiesSuccessful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!This position requires a 90-day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks.Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Keywords: Thriveworks, Fort Lauderdale , Client Experience Specialist - Remote, Other , Fort Lauderdale, Florida