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Leasing Advisor

Company: Castle Residential Management
Location: Fort Lauderdale
Posted on: August 2, 2022

Job Description:

Position Summary:The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success.RESPONSIBILITIES:Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartmentsEnsure leasing documents and legal documents are completed accuratelyEffectively explain all lease and community policies to new and current residentsMonitor all vacancies and future vacancies in order to react proactively to future occupancy needsConduct follow-up activity such as thank you notes or call-backs with prospects after initial community visitAdhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycleAccurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other fundsPresent prepared files and documentation to Property Director for final approvalMaintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timelyConduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experienceEnsure all model/show units are fit for display and checked for cleanliness daily.Timely input of apartment availability, resident activity, and other information into property management software for consistency in practiceUnderstand and correctly utilize our lead management system, resident portal, and all other property management softwareEnter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfactionRespond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriatelyActively follow up with prospects/residents to ensure full satisfactionExercise confidentiality and trustworthiness when handling sensitive informationAssist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice PresidentCreate a professional and positive atmosphere when greeting future residentsDemonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactfulAny other tasks assigned or directedOTHER KNOWLEDGE, SKILLS, AND ABILITIES:Excellent customer service skillsExhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractorsPossess thorough knowledge of the competitive market and amenities surrounding the propertyHave an understanding of how to promote to, and target an audience for the purpose of LeasingAbility to work through difficult situations and maintain positive interactions with prospective residents, Castle Residential teammates, contractors and vendorsKnowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.)Ability to perform basic to intermediate mathematical functionsAbility to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likelyConsistent, regular and in person attendance during assigned hours at the workplace are required

EDUCATION, EXPERIENCE, CERTIFICATION:Required:High school diploma or equivalentPreferred:Associate's or Bachelor's degreeCustomer service experienceMinimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related fieldExcellent written and oral communication skillsNational Apartment Leasing Professional (NALP) certificationPI187000512

Keywords: Castle Residential Management, Fort Lauderdale , Leasing Advisor, Other , Fort Lauderdale, Florida

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