Claims Clerk - Accident and Health
Company: Crawford & Company
Location: Fort Lauderdale
Posted on: June 21, 2022
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Job Description:
Excellence In Everything We TouchPosition Summary Under direct
supervision, performs a variety of claim clerical support duties
for the Claim Department Responsibilities+ Processes new claims
received daily in Appian and sends out system generated letters to
claimants. + Review RCCM and Diaries daily to ensure claims are
processed within SLA. + Review State Adjuster license spreadsheet
and assign claim to appropriate adjuster for processing and
completion. + Proofreads work for accuracy; distributes all letters
and memorandums for proper approval. + Contacts agents and insured
on routine claims to obtain or to clarify information supplied on a
loss report. + Return calls to claimants on status inquiries and
routine claim questions within 24 hours. + Receives documents via
US postal mail, courier and fax, matches claim number on document
to claim in CMS. Scans and redacts credit card info from documents
and uploads to the claim file in CMS. + Retains documents for 2
weeks and after dispose in recycle bin. + Determines proper file
and claim number on unidentified claim correspondence and process
accordingly. + Print letters/forms received in the Affinity
Outgoing inbox from adjusters/processors, inserts into envelope and
send via US postal service. + Tracks all documents received via the
Document Center (i.e. outgoing mail, incoming mail, faxes and
return mail) by updating the spreadsheets stored in the A shared
drive. + Performs a variety of clerical duties such as creating
letters, forms, reports or memorandums. Sorting/filing mail and
correspondences. Assists management and adjusters as required or
requested. + Assist in training new team members on various claims
(i.e. Medical, AD, Travel, Halo, and Credit Card). + Operates
equipment such as desktop PC, copiers; scanners, fax obtains and
distributes copies as requested. + Assists in updating claim
manuals and documents on shared drive. + Needs to be available and
take overflow First Notice of Loss calls and enter them into TCC +
Keeps supervisor informed verbally and in writing of activities and
problems within assigned area of responsibility; refers matters
beyond limits of authority and expertise to supervisor for
direction. + Upholds the Crawford Code of Conduct. Requirements+
Education equivalent to graduation from high school supplemented by
courses in typing and personal computer skills or the equivalent in
related work experience. + 2 years of experience as a Claim Clerk
or the equivalent demonstrating a basic knowledge of computer entry
and operations. + Demonstrates good working knowledge of Claim
processing and of Claim policies and procedures. + Demonstrates
effective and diplomatic oral and written communication skills
About Us Why Crawford? Because a claim is more than a number - it's
a person, a child, a friend. It's anyone who looks to Crawford on
their worst days. And by helping to restore their lives, we are
helping to restore our community - one claim at a time. At
Crawford, employees are empowered to grow, emboldened to act and
inspired to innovate. Our industry-leading team pioneers new
solutions for the industries and customers we serve. We're looking
for the next generation of leaders to take this journey with us. We
hail from more than 70 countries and speak dozens of languages,
reflecting the global fabric of the audience we serve. Though our
reach is vast, we proudly operate as One Crawford: united in
purpose, vision and values. Learn more at www.crawco.com. When you
accept a job with Crawford, you become a part of the One Crawford
family. + Our total compensation plans provide each of our
employees with far more than just a great salary + Pay and
incentive plans that recognize performance excellence + Benefit
programs that empower financial, physical, and mental wellness +
Training programs that promote continuous learning and career
progression while enhancing job performance + Sustainability
programs (https://www.crawco.com/about/social-responsibility) that
give back to the communities in which we live and work + A culture
of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal
Opportunity Employer. M/F/D/V Crawford & Company is not accepting
unsolicited assistance from search firms for this employment
opportunity. All resumes submitted by search firms to any employee
at Crawford via-email, the Internet or in any form and/or method
without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole
property of Crawford. No fee will be paid in the event the
candidate is hired by Crawford as a result of the referral or
through other means. Posted Date9 hours ago(6/16/2022 5:19
PM)Requisition ID 2022-19143 Job LocationsUS-FL-SUNRISEPosition
Type Regular Full-Time Category Claims Business Unit Broadspire
Keywords: Crawford & Company, Fort Lauderdale , Claims Clerk - Accident and Health, Other , Fort Lauderdale, Florida
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