Customer Experience Advocate/NPS

Company: Credito Real USA Finance LLC
Location: Fort Lauderdale
Posted on: June 21, 2022

Job Description:

Credito Real USA Finance is one of the nations top automobile loan providers and due to grow we are searching for a talented Customer Experience Advocate/NPS to join our team. Ready to join us?
WHAT WE'RE OFFERING
+ Competitive pay, fantastic work environment, a talented team and have plenty of fun while we work.
+ Business casual office environment (so yes you can wear jeans).
+ Work life balance is a real thing here, not just something we say to get your resume.
+ Great benefits, paid time off, 401k (matching up to 4%) and all that good stuff.
POSITION RESPONSIBILITIES
+ The Customer Experience Advocate is responsible for promoting a positive image.
+ while resolving account issues and escalations in a timely manner and ensuring company policies and procedures are followed.
+ Demonstrate a high degree of professional decorum to represent Credito Real USA Finance in a positive manner.
+ Promote overall satisfaction, net promoter, and customer effort scores to include all key performance indicators.
+ Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote the company.
+ Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded
+ Establish open communication and build professional relationships with other departments, in an effort to enhance the customer experience.
ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL
+ Excellent written and verbal communication skills to interact with customer, team members, senior management, vendors, and external business partners
+ Demonstrate a high degree of professional decorum to represent Credito Real USA Finance in a positive manner.
+ Ability to make independent decisions and use sound judgment in relation to the handling of high exposure accounts.
+ Strong ability to develop agent score cards, coaching templates, escalation database, and process improvement flows.
+ Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management.
PAY:
$80,000 + benefits
EEO Statement
We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

Keywords: Credito Real USA Finance LLC, Fort Lauderdale , Customer Experience Advocate/NPS, Other , Fort Lauderdale, Florida