IT Support Specialist

Company: Robert Half Technology
Location: Fort Lauderdale
Posted on: May 16, 2022

Job Description:

Description - Serves as the first voice in supporting the company. - Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on system design specifications - Perform the application of system techniques and procedures, including consultation with end users to determine hardware, software or system functional specifications - Manages software and hardware inventory corporate-wide using inventory management system - Forecast spending trends and their impact to departments in computer services and telephony areas - Manages mobile devices for all services to include end-user training - Manages employee account creation process within corporate systems, including the synchronization of accounts between network and HRIS systems - Advises end users on the use of personal computers applications and mobility devices, including end-user training and documentation - Liaise between suppliers, manufacturers, relevant internal departments, and customers to ensure company objectives met through hardware and software deployments - Evaluate bids and make proposals based upon technical factors of hardware and software for end-user computing - Manages distribution groups within our corporate email system - Serves as the WebHelpDesk coordinator for the ticket tracking system to document all requests and analyze trouble calls to find opportunities to reduce calls. - Manages the o365/OneDrive suite of products to include training, deployments, and Q& A. - Responsible for user workflow management into all I.T. systems within our department. Requirements Abilities Required - Excellent customer support skills. - Have the ability to communicate both written and verbally in an effective manner to our customers. - Experience with the current Microsoft Windows operating system in a network environment going back to Windows 7. - Experience with the current Microsoft Office Suite in a network environment going back to at least version 2016. - Must be able to utilize the internet for research, accessing corporate data, and working with vendors using the current version of Internet Explorer, Chrome, and Firefox. - Ability to demonstrate, provide training, deployment of current smartphone hardware and software including but not limited to iPhones. - Ability to connect computers and mobile devices to wireless networks and perform basic troubleshooting. - Ability to utilize remote access technologies and provide both training and troubleshooting assistance. - A four-year college degree from an accredited institution preferred - 2-3 years experience in I.T. in an Operations environment. An operations environment is described as Server, Network, Desktop support, and management and includes software and hardware support.Technology Doesn't Change the World, People Do. -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. - 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Technology, Fort Lauderdale , IT Support Specialist, Other , Fort Lauderdale, Florida