Branch Banker (Personal Banker) (MLO)
Company: PNC
Location: Fort Lauderdale
Posted on: May 16, 2022
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Job Description:
**Job Profile****Position Overview** At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Branch Banker, you will strengthen customer relationships with a
defined sales process. You will spend most of your time as a
personal banker, engaging customers in sales conversations in order
to identify appropriate financial solutions. This position, within
PNC's Retail Branch Banking Network, is based in Fort Lauderdale,
FL at the Sunrise & Federal branch. Bilingual Spanish
preferred.**Job Description** + Acquires and deepens the branch
customer base through a variety of proactive sales and service
activities. Manages the customer experience by identifying
opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of
wallet. Positions PNC solutions to drive new revenue and customer
loyalty.+ Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including
outbound calling, service to sales, teller interactions,
appointment setting and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of
Influence to acquire, expand and retain relationships.+ Creates
customer loyalty and grows customer share of wallet through a
differentiated customer experience. Performs lobby engagement
activities to connect with customers and position PNC products to
meet their needs. Educates customers on options for managing
financial transactions by leveraging technology, tools and
resources.+ Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty.+ Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner.PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be:+ **Customer Focused** - Knowledgeable
of the values and practices that align customer needs and
satisfaction as primary considerations in all business decisions
and able to leverage that information in creating customized
customer solutions.+ **Managing Risk** - Assessing and effectively
managing all of the risks associated with their business objectives
and activities to ensure they adhere to and support PNC's
Enterprise Risk Management Framework.To learn more about this
opportunity, please watch this video
(https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/branchbankerrecruitment2020\_oc.mp4)
.**Competencies** Banking Products - Knowledge of and ability to
provide products and services available through the retail banking
branch.Digital Awareness - Shares, shows and supports clients on a
variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation.Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Matrix Management
- Ability to build and use effective working relationships within
own department and across department, functional, and geographic
reporting lines.Problem Solving - Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations.Prospecting. -
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact.Retail
Lending - Knowledge of and ability to design and develop retail
lending products and services, manage and evaluate operational
processes and procedures and ensure compliance with local and
company policies.Selling. - Applies knowledge of banking products
and services to meet customer needs and enable them to achieve
their financial goals. Identifies prospecting approaches to
identify potential customers and create opportunities to sell
financial solutions and ideas to customers.Understanding Customer
Needs - Knowledge of and the ability to recognize and be sensitive
to the different perspectives and priorities of different
customers. **Work Experience** Roles at this level typically do not
require a university / college degree, high school diploma or GED,
but do require related experience or product knowledge to
accomplish primary duties. Typically requires 1+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered. **Education** No Degree**Additional Job Description**
**Benefits** PNC offers employees a comprehensive range of benefits
to help meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC
(https://www.pncbenefits.com/newhire.html) .**Disability
Accommodations Statement:** The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.**Equal Employment Opportunity (EEO):** PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.**California Residents** Refer to the California
Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pnc\_ccpa\_privacy\_disclosure\_employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Fort Lauderdale , Branch Banker (Personal Banker) (MLO), Other , Fort Lauderdale, Florida
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