Care Coach RN-Conviva Sunrise
Company: Humana Inc.
Location: Fort Lauderdale
Posted on: May 13, 2022
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Job Description:
Description
Healthcare isn't just about health anymore. It's about caring for
family, friends, finances, and personal life goals. It's about
living life fully. At Conviva, we want to help people everywhere,
including our associates, lead their best lives. We support our
associates to be happier, healthier, and more productive in their
professional and personal lives. We encourage our people to build
relationships that inspire, support, and challenge them. We promote
lifelong well-being by giving our associates fresh perspective, new
insights, and exciting opportunities to grow their careers. At
Conviva, we're seeking innovative people who want to make positive
changes in their lives, the lives of our members, and the
healthcare industry as a whole.
Responsibilities
Be a part of the Clinical Care Team-- as a Care Coach you will work
alongside a PCP in a clinic to engage our members to develop
lifelong well-being and health. The Conviva Care Center Care Coach
helps coordinate and evaluate the management of patients with acute
and chronic conditions, as well as patients discharged from acute
facilities, to achieve high quality care. The Care Coach is an
integral part of clinical rounds and interacts with all levels of
nursing and other departments to assure effective utilization of
resources that meet the physiological and safety needs of the
patient and their families.
The Care Coach Nurse for this position will work in our Conviva
Sunrise Center . Monday-Friday 8am-5pm
Additional Job Description
Role Competencies:
* Demonstrated ability to create an exceptional patient experience
leveraging excellent customer service skills
* Serve as liaisons between doctors, care providers, patients, and
patient representatives.
* Effective communication is key to this position to ensure
understanding regardless of the communication vehicle; understand
the needs and perspectives of others and tailor delivery
accordingly; share information appropriately; actively listen
* Interpersonal effectiveness (emotional intelligence): Understand
oneself, effectively manage emotions, listen and communicate with
respect, and build trusting relationships
* Ability to work well with a team; Develop and manage
interpersonal relationships with entire care team
* Responsible for achieving organizational goals and accountable
for results. Meet established expectations and take accountability
for results; encourage others to do the same
* Strong organization and time management skills with the ability
to prioritize, multi-task organize and manage multiple priorities
and/or projects using appropriate methodologies and tools
* Self-motivated and committed to achieving best results
* Possess critical thinking skills, independent decision-making
capability
* Proactively identify, evaluate, and solve problems with logic and
a systematic approach; look beyond the obvious to see root cause
issues and creative solutions. Make appropriate decisions in the
face of ambiguity. Anticipate and resolve barriers and
constraints
* Implement physician approved care plans for patients in the Care
Coordination System.
* Lead and collaborate with other members of the healthcare team in
the planning, directing and evaluating patients in the Care
Coordination System
* Monitor and care for high risk patients with acute and chronic
medical conditions
* Assess patient needs; develop, plan, implement and evaluate goals
with interventions for the care plan to meet patient's and family's
needs
* Record patient care and progress on appropriate documents
including patient-specific care plans. Maintain and properly log
patient follow up calls as required
* Educate and teach patients and families regarding patient disease
and procedures that will directly affect the patient
* Provide direct care to patients for interventions that require
nurse licensure such as: administering intravenous medication or
hydration, insertion of urinary bladder catheter
* Flexible to changes in work schedule and location as needed by
the organization
* Maintain standards for professional nursing practice and
demonstrate the ability to use the nursing process in setting
* Maintain clear and active nursing license
* Other duties as assigned
Role Requirements:
* Must genuinely love to work with the Senior Adult population, and
desire to work to support them to age well
* Active RN License in the State in which they practice
* Active CPR-BLS from the American Heart Association
* Minimum 2 years prior nursing experience in an acute or
post-acute setting, case management or disease management
* High proficiency with computers including Microsoft products,
Word, Excel, and Outlook
* Able to engage with patients face to face and telephonic
Role Desirables:
* Prior clinical experience in an acute care, intensive care and/or
coronary care or Medical Surgical experience preferred
* RN license, Bachelor's or Associate degree in Nursing preferred,
Certified Case Manager
* Experience with Electronic Medical Records; e-Clinical Works
(e-CW)
* ICD-10, CPT codes, HCPCS knowledge preferred
* Managed care experience including knowledge of HEDIS and CMS
guidelines
* Bilingual in English and Spanish
Environmental / Working Conditions: Medical office environment.
Physical Demands: Requires sitting and standing associated with
normal medical office environment.
Additional Information
Schedule: Monday - Friday 8:00 AM to 5:00 PM
Being a part of the Conviva team gives you: We offer tangible and
intangible benefits such as medical, dental and vision benefits,
401k, tuition reimbursement, vacation, paid holidays, work-life
balance, growth, a positive and fun culture and much more.
Alert:
Conviva, a subsidiary of Humana, values personal identity
protection. Please be aware that applicants being considered for an
interview will be asked to provide a social security number, if it
is not already on file. When required, an email will be sent from
Humana@myworkday.com with instructions to add the information into
the application at Humana's secure website.
Interview Format: MODERN HIRE
As part of our hiring process, we will be using an exciting
interviewing technology provided by Modern Hire, a third-party
vendor. This technology provides our team of recruiters and hiring
managers an enhanced method for decision-making.
If you are selected to move forward from your application
prescreen, you will receive correspondence inviting you to
participate in a pre-recorded Voice Interview and/or an SMS Text
Messaging interview. If participating in a pre-recorded interview,
you will respond to a set of interview questions via your phone.
You should anticipate this interview to take approximately 10-15
minutes.
If participating in a SMS Text interview, you will be asked a
series of questions to which you will be using your cell phone or
computer to answer the questions provided. Expect this type of
interview to last anywhere from 5-10 minutes. Your recorded
interview(s) via text and/or pre-recorded voice will be reviewed
and you will subsequently be informed if you will be moving forward
to next round of interviews.
Please Note
Associates are required to be fully COVID vaccinated, including
booster, or undergo weekly COVID testing and wear a face covering
while at work. The weekly testing will need to be done through an
approved Humana vendor, and unvaccinated associates should follow
all social distancing and masking protocols if they are required to
come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
* Provide proof of full vaccination, including booster OR
* Provide proof of applicable exemption including any required
supporting documentation
Medical, religious, and state exemptions will be available.
Scheduled Weekly Hours
40
Keywords: Humana Inc., Fort Lauderdale , Care Coach RN-Conviva Sunrise, Other , Fort Lauderdale, Florida
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