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Care Coach RN-Conviva Sunrise

Company: Humana Inc.
Location: Fort Lauderdale
Posted on: May 13, 2022

Job Description:


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.


Be a part of the Clinical Care Team-- as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.

The Care Coach Nurse for this position will work in our Conviva Sunrise Center . Monday-Friday 8am-5pm

Additional Job Description

Role Competencies:

* Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills
* Serve as liaisons between doctors, care providers, patients, and patient representatives.
* Effective communication is key to this position to ensure understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailor delivery accordingly; share information appropriately; actively listen
* Interpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicate with respect, and build trusting relationships
* Ability to work well with a team; Develop and manage interpersonal relationships with entire care team
* Responsible for achieving organizational goals and accountable for results. Meet established expectations and take accountability for results; encourage others to do the same
* Strong organization and time management skills with the ability to prioritize, multi-task organize and manage multiple priorities and/or projects using appropriate methodologies and tools
* Self-motivated and committed to achieving best results
* Possess critical thinking skills, independent decision-making capability
* Proactively identify, evaluate, and solve problems with logic and a systematic approach; look beyond the obvious to see root cause issues and creative solutions. Make appropriate decisions in the face of ambiguity. Anticipate and resolve barriers and constraints
* Implement physician approved care plans for patients in the Care Coordination System.
* Lead and collaborate with other members of the healthcare team in the planning, directing and evaluating patients in the Care Coordination System
* Monitor and care for high risk patients with acute and chronic medical conditions
* Assess patient needs; develop, plan, implement and evaluate goals with interventions for the care plan to meet patient's and family's needs
* Record patient care and progress on appropriate documents including patient-specific care plans. Maintain and properly log patient follow up calls as required
* Educate and teach patients and families regarding patient disease and procedures that will directly affect the patient
* Provide direct care to patients for interventions that require nurse licensure such as: administering intravenous medication or hydration, insertion of urinary bladder catheter
* Flexible to changes in work schedule and location as needed by the organization
* Maintain standards for professional nursing practice and demonstrate the ability to use the nursing process in setting
* Maintain clear and active nursing license
* Other duties as assigned

Role Requirements:

* Must genuinely love to work with the Senior Adult population, and desire to work to support them to age well
* Active RN License in the State in which they practice
* Active CPR-BLS from the American Heart Association
* Minimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management
* High proficiency with computers including Microsoft products, Word, Excel, and Outlook
* Able to engage with patients face to face and telephonic

Role Desirables:

* Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferred
* RN license, Bachelor's or Associate degree in Nursing preferred, Certified Case Manager
* Experience with Electronic Medical Records; e-Clinical Works (e-CW)
* ICD-10, CPT codes, HCPCS knowledge preferred
* Managed care experience including knowledge of HEDIS and CMS guidelines
* Bilingual in English and Spanish

Environmental / Working Conditions: Medical office environment.

Physical Demands: Requires sitting and standing associated with normal medical office environment.

Additional Information

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.


Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please Note

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

* Provide proof of full vaccination, including booster OR
* Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours


Keywords: Humana Inc., Fort Lauderdale , Care Coach RN-Conviva Sunrise, Other , Fort Lauderdale, Florida

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