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Crew Scheduler & Travel Coordinator

Company: American Queen Voyages---
Location: Fort Lauderdale
Posted on: January 16, 2022

Job Description:

In addition to the application process, please copy and paste the link below into a separate browser window to complete a brief questionnaire for consideration.

https://take.surveys.ci/s/6E6B8A0000/34615

Position Summary

The Crew Scheduler & Travel Coordinator plans efficient and cost-effective rotations schedules for the positions assigned to ensure a full vessel complement throughout the AQV fleet. This individual is also responsible for maintaining OneView software, utilizing MXP as applicable and booking travel for crew accordingly.

Essential Duties & Responsibilities

  • Effectively develops and maintains cost-effective scheduling plans for all crew as assigned
  • Prepares shortfall contingency plans ensuring replacements are arranged to avoid extended periods of shortage
  • Prepares companion assignments to ensure linked crew are placed together (where possible) and within policy
  • Anticipates operational scheduling needs and develops solution plans in line with departmental policies
  • Assists in resolution of scheduling issues from vessel management, shoreside management and recruitment team
  • Liaise with operational management on crew scheduling requests
  • Ensures proper and timely communication is maintained at all times with vessel management, shoreside management and recruitment team
  • Consistently delivers on commitments to external and internal customers
  • Ensures handover and supernumerary cabins are processed and/or negotiated in a timely manner and accurately updated in OneView, and where necessary, are blocked in Seaware and MXP (collaboration with Revenue Management)
  • Liaise with vessel leadership in reviewing scheduling requests
  • Reviews data for accuracy regarding travel days, turnover and exception reports, etc.
  • Forecasts recruiting needs and communicates to Recruitment & Hiring Manager to ensure sufficient crew is available for future rotations
  • Communicate to manager any requests that fall outside department policies and procedures.
  • Communicates effectively with the team
  • Become and maintain expert status with Concur travel booking software
  • Research and identify areas of improvement and change within the travel program
  • Provide monthly and quarterly reports for travel expenditures
  • Ensure behavior and performance supports the company's mission, vision, values and operating principles
  • Solicits feedback; takes action to continuously improve success of team
  • Perform other duties as assigned
    Requirements & Qualifications

    Education:
    • HS Diploma or equivalent required
    • Bachelor's Degree in related field strongly preferred
      Skills & Abilities
      • Previous experience in Travel and Hospitality industry a plus
      • Must be proficient w/ technology, learn systems quickly, have an extreme eye for detail
      • Advanced experience with Microsoft - PowerPoint, Word, Excel, Outlook, Teams
      • Ability to analyze, negotiate, respond and resolve complex, sensitive and confidential issues and communicate clearly (verbally and written) will all levels of employees, management, and guests
      • Excellent written and verbal communication skills
      • Ability to multi-task, i.e. manage multiple priorities with similar deadlines
      • Ability to work with a sense of urgency and efficiency
      • Ability to work in fast-paced, quickly-changing environment
      • Must be detail-oriented and extremely organized
      • Must be willing to accept changes of direction in work and priorities with a positive attitude
      • Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external
        Experience
        • At least five years of experience in similar role involved with marine crew scheduling
        • Travel/tourism, hospitality and/or cruise industry experience preferred
        • Knowledge of maritime industry preferred
          Other
          • Must be at least 21 years of age
          • Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing
          • Additional requirements may be required depending on the physical needs of the role
            EEO

            American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Keywords: American Queen Voyages---, Fort Lauderdale , Crew Scheduler & Travel Coordinator, Other , Fort Lauderdale, Florida

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