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Customer Support Advocate

Company: Great HealthWorks
Location: Fort Lauderdale
Posted on: January 15, 2022

Job Description:

Great HealthWorks is a vertically integrated, direct response marketing company, engaged in the marketing, sales, and distribution of premium natural health-related products and supplements through all forms of media. We are committed to the health and wellness of our consumers and fully dedicated to extraordinary service for our customers. SummaryThe Customer Support Advocate role requires the ability to appropriately respond to customer inquiries and resolve each matter efficiently with the company's and customer best interest in mind.This position promotes advocacy for the customer and focuses strongly on customer satisfaction.The Customer Support Advocate role encompasses all aspects of customer support, including resolution of grievances and requests via phone, mail, email, and social media.The successful candidate will possess strong communication and organizational skills with an emphasis on conflict or dispute resolution.Key Responsibilities

Provide accurate information regarding Great HealthWorks products or services via various channels (phone, e-mail, mail, or social media) Resolve customer concerns in a timely and efficient manner utilizing available resources with the utmost respect and courtesyListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerCommunicate the company's purpose, core values and vision to customersHandle escalated calls, complaints, questions and queries and investigate in order to find a resolutionObtain and examine all relevant information to appropriately disposition or resolve customer inquiriesStrategize the best, most efficient way to solve customer issuesRetain documentation and provide daily update on progressParticipate in activities designed to improve customer satisfaction and business performanceDrive the following key metrics:Maintain basic knowledge of Great HealthWorks products and/or servicesParticipate in activities designed to improve customer satisfaction and business performancePerform other relevant duties deemed necessary to achieve department and company-wide goalsMinimum Experience, Education and Qualifications1-3 years of high volume customer service experienceHigh School Diploma or equivalent; some college a plusProficient using Microsoft OfficeKnowledge, Skills and Abilities
Experience in call center activitiesEffective problem solving and decision making skillsAbility to work independently with minimal supervisionHighest level of integrity and meticulous attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyDemonstrated patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerExcellent verbal and written communications skillsAbility to work well in a team environmentAbility to maintain confidentialityExcellent organizational skillsAbility to gather and analyze information from multiple sourcesAbility to work regular, full-time schedule with flexibility to work additional hours depending on business demandsEOE, DFWP

Job Posted by ApplicantPro

Keywords: Great HealthWorks, Fort Lauderdale , Customer Support Advocate, Other , Fort Lauderdale, Florida

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