Customer Support Advocate
Company: Great HealthWorks
Location: Fort Lauderdale
Posted on: January 15, 2022
Job Description:
Great HealthWorks is a vertically integrated, direct response
marketing company, engaged in the marketing, sales, and
distribution of premium natural health-related products and
supplements through all forms of media. We are committed to the
health and wellness of our consumers and fully dedicated to
extraordinary service for our customers. SummaryThe Customer
Support Advocate role requires the ability to appropriately respond
to customer inquiries and resolve each matter efficiently with the
company's and customer best interest in mind.This position promotes
advocacy for the customer and focuses strongly on customer
satisfaction.The Customer Support Advocate role encompasses all
aspects of customer support, including resolution of grievances and
requests via phone, mail, email, and social media.The successful
candidate will possess strong communication and organizational
skills with an emphasis on conflict or dispute resolution.Key
Responsibilities
Provide accurate information
regarding Great HealthWorks products or services via various
channels (phone, e-mail, mail, or social media) Resolve customer
concerns in a timely and efficient manner utilizing available
resources with the utmost respect and courtesyListen attentively to
customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customerCommunicate the
company's purpose, core values and vision to customersHandle
escalated calls, complaints, questions and queries and investigate
in order to find a resolutionObtain and examine all relevant
information to appropriately disposition or resolve customer
inquiriesStrategize the best, most efficient way to solve customer
issuesRetain documentation and provide daily update on
progressParticipate in activities designed to improve customer
satisfaction and business performanceDrive the following key
metrics:Maintain basic knowledge of Great HealthWorks products
and/or servicesParticipate in activities designed to improve
customer satisfaction and business performancePerform other
relevant duties deemed necessary to achieve department and
company-wide goalsMinimum Experience, Education and
Qualifications1-3 years of high volume customer service
experienceHigh School Diploma or equivalent; some college a
plusProficient using Microsoft OfficeKnowledge, Skills and
Abilities
Experience in call center
activitiesEffective problem solving and decision making
skillsAbility to work independently with minimal supervisionHighest
level of integrity and meticulous attention to detail Skilled in
multi-tasking; including the ability to be flexible and adapt to
changes quicklyDemonstrated patience in all customer contact
situations; including maintaining a pleasant and professional tone
and mannerExcellent verbal and written communications skillsAbility
to work well in a team environmentAbility to maintain
confidentialityExcellent organizational skillsAbility to gather and
analyze information from multiple sourcesAbility to work regular,
full-time schedule with flexibility to work additional hours
depending on business demandsEOE, DFWP
Job Posted by ApplicantPro
Keywords: Great HealthWorks, Fort Lauderdale , Customer Support Advocate, Other , Fort Lauderdale, Florida
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