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Helpdesk Support Associate

Company: Dayton Granger, Inc.
Location: Fort Lauderdale
Posted on: January 13, 2022

Job Description:

DG has an exciting opportunity for and IT Support Associate that will be responsible for ensuring continuity of computer system services for DG computer users. He/she will provide general desktop and printer support and maintains DG's computer workstations and software for all employees.Responsibilities of the IT Support Associate:

  • Performs hands-on fixes at the desktop level, including installing and upgrading software, hardware and configuring systems and applications.
  • Analyzes, logs, tracks and resolves routine software/hardware matters of pertaining to networking connectivity issues, printers, servers, scanners, cameras and applications to meet business needs.
  • Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Records, tracks, and documents the help desk request ticketing system in a courteous manner, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Maintains records/logs of repairs and fixes and maintenance schedule.
  • Keeps IT equipment inventory system up to date.
  • Assists with server back-ups, server administration and maintenance, security updates, firewalls and general maintenance of network infrastructure.
  • Along with IT team members, provides DG staff with technical support for computer problems and trains end users in computer system use and ensures security and privacy of networks and computer systems
  • Assists with IT proposals to assess project feasibility and requirements, and determines and recommends new hardware/software/peripherals acquisitions.
  • Other tasks as assigned by management.
  • Follows all DG safety procedures as per company policies and per the Facility Engineer/Safety Director.Minimum Qualifications of the IT Support Associate:
    • Associates Degree in Computer Science or Information Sciences; Bachelor's Degree preferred.
    • Minimum 2 years' experience in an Information Technology environment
    • Knowledge and training in: Computer Hardware, Basic Networking, Operating systems (Microsoft Windows and Linux) and Application support experience with a working knowledge of a range of diagnostic utilities.
    • Familiarity with a broad spectrum of IT technologies. Ability to learn new technologies; and balance and prioritize many projects simultaneously.
    • Excellent diagnostic and problem solving skills
    • Outstanding organizational and time-management skills
    • Good knowledge of internet security and data privacy principles
    • Great people skills to be able to interact with management, vendors and co -workers.Dayton Granger offers benefits that are designed to lead an evolving marketplace and encourage a healthy balance between work and life. DG benefits include:
      • A choice of high value medical, dental and vision plans with low premiums, to fit employees and employees' families' preferences
      • A generous 401K retirement plan
      • Paid Time Off
      • Paid Parental Leave
      • Paid Holidays
      • Friendly work environment
      • Many other benefits and perks ranging from educational assistance to career development training, just to name a fewEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Dayton Granger, Inc., Fort Lauderdale , Helpdesk Support Associate, Other , Fort Lauderdale, Florida

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