Level 2 Technical Support Specialist

Company: TekPartners, A P2P Company
Location: Fort Lauderdale
Posted on: November 19, 2021

Job Description:

Title : Level 2 Technical Support Specialist

Location: Fort Lauderdale, FL

Compensation: $60,000 - $65,000 yearly

Duration: Direct Hire

Work Requirements: US Citizen, GC Holders or Authorized to Work in US

Overview:

TekPartners has some of the most sought after Information Technology positions available. - As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Level 2 Technical Support Specialist.

Responsibilities:

General Telephone Support

Resolve complex employee hardware and/or software issues and questions via telephone and/or email, noting that issues are escalated and complex therefore the end users may be frustrated or dissatisfied

Hardware Troubleshooting and Support

Troubleshoot and diagnose complex hardware / network related issues for end users

Direct end users to add, remove, and / or replace hardware and peripherals

Software Troubleshooting and Support

Troubleshoot and diagnose software related issues for end users.

Utilize remote control software to assist user with application installation and configuration.

Direct end users in person, via telephone, email, or chat to install, remove and / or repair software and applications. Coaches end users in editing of BAT, INF, INI & CMD type files or registry settings as necessary

Network Implementation, Maintenance & Troubleshooting

Assist IT management in implementing network structure and design including installing applications, implementing file system shares, group policy objects, backup procedures, and Active Directory layout according to the design of IT management.

Daily administration and troubleshooting of the corporate network, including maintaining domain and user accounts; monitoring network / sever performance and recommending improvements

Maintain the enterprise anti-virus system and perform preventive maintenance by installing approved upgrades and patches

Full time in office currently, rotating 24/7 on call amongst 3 team members, possible after hours / weekend work.

Required Skills:

2+ years' experience in a help-desk / IT support function

Proficient in Mac software and hardware support

Expert level Mac administration experience in an enterprise environment - terminal, ARD, etc.

Active Directory account / group administration - Adds, moves, changes, - New hire / Term process, etc.

Strong communication skills verbal / written

Can create proper process documentation.

Our benefits package includes:

Comprehensive Medical Benefits

Competitive Pay, 401K

Retirement Plan

And Much More

About TekPartners:

TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.

TekPartners is an Equal Opportunity Employer.

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