Level 2 Technical Support Specialist
Company: TekPartners, A P2P Company
Location: Fort Lauderdale
Posted on: November 19, 2021
Title : Level 2 Technical Support Specialist
Location: Fort Lauderdale, FL
Compensation: $60,000 - $65,000 yearly
Duration: Direct Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in
TekPartners has some of the most sought after Information
Technology positions available. - As a reputable company in the IT
staffing industry, you can trust us to place you in the right
position. We currently have an opportunity for a Level 2 Technical
General Telephone Support
Resolve complex employee hardware and/or software issues and
questions via telephone and/or email, noting that issues are
escalated and complex therefore the end users may be frustrated or
Hardware Troubleshooting and Support
Troubleshoot and diagnose complex hardware / network related issues
for end users
Direct end users to add, remove, and / or replace hardware and
Software Troubleshooting and Support
Troubleshoot and diagnose software related issues for end
Utilize remote control software to assist user with application
installation and configuration.
Direct end users in person, via telephone, email, or chat to
install, remove and / or repair software and applications. Coaches
end users in editing of BAT, INF, INI & CMD type files or registry
settings as necessary
Network Implementation, Maintenance & Troubleshooting
Assist IT management in implementing network structure and design
including installing applications, implementing file system shares,
group policy objects, backup procedures, and Active Directory
layout according to the design of IT management.
Daily administration and troubleshooting of the corporate network,
including maintaining domain and user accounts; monitoring network
/ sever performance and recommending improvements
Maintain the enterprise anti-virus system and perform preventive
maintenance by installing approved upgrades and patches
Full time in office currently, rotating 24/7 on call amongst 3 team
members, possible after hours / weekend work.
2+ years' experience in a help-desk / IT support function
Proficient in Mac software and hardware support
Expert level Mac administration experience in an enterprise
environment - terminal, ARD, etc.
Active Directory account / group administration - Adds, moves,
changes, - New hire / Term process, etc.
Strong communication skills verbal / written
Can create proper process documentation.
Our benefits package includes:
Comprehensive Medical Benefits
Competitive Pay, 401K
And Much More
TekPartners is one of the fastest growing private staffing firms in
the United States. We are a premier provider of highly qualified IT
talent, Workforce Solutions and Business Intelligence Solutions to
many enterprise organizations across the nation. As experts in the
industry, our team continues to match proven talent to the right
job opportunity every day.
TekPartners is an Equal Opportunity Employer.
Keywords: TekPartners, A P2P Company, Fort Lauderdale , Level 2 Technical Support Specialist, Other , Fort Lauderdale, Florida
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