Front Desk Supervisor

Company: Hyatt
Location: Fort Lauderdale
Posted on: May 3, 2021

Job Description:

Job Description

Position Summary: Responsible for daily supervision of the front desk staff, quality service and guest satisfaction,

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Ensure front office staff is familiar with products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.
• Work with Housekeeping and Engineering to clock rooms as necessary for maintenance.
• Adhere to hotel grooming and uniform standards.
• Act as guest's personal concierge by possessing knowledge and accommodating any outside entertainment, dining, and activities for guest convenience.
• Perform any additional tasks requested by management.

EOE

M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: High School Diploma or GED

Experience: Two (2) years related experience. Hospitality experience preferred.

Hours Required: Scheduled days and times may vary based on hotel needs. May be required to work weekends.

• Ability to operate a computer, phone, and other office equipment. Opera knowledge preferred.

The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Source: Hyatt Brands

Keywords: Hyatt, Fort Lauderdale , Front Desk Supervisor, Other , Fort Lauderdale, Florida