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Company: Premium Seats USA
Location: Fort Lauderdale
Posted on: May 3, 2021

Job Description:

Company Overview

At Premium Seats USA we believe in the #WorkHardPlayHard mentality. We love live events and have the pleasure of connecting people to the most popular sports, concerts, and theater events nationwide! Premium Seats USA (PSUSA) takes pride in our family atmosphere and dedication to delivering our customers ?WOW? through friendly, exceptional service. We strive to maintain a fun-loving attitude and a high level of integrity amongst the PSUSA family and always remember to celebrate our successes, enjoy our work, be passionate team players, and never take ourselves too seriously. We truly are your friends in the ticket biz.

The Operations Manager is responsible for delivering WOW service to PSUSA clients to ensure we deliver a meaningful and memorable experience for every customer. You will be the escalated voice of PSUSA. This job requires insight and knowledge of the ticket and hospitality industry as you?ll work with customers through a high volume of orders and inquiries to resolve their issues and stay in the know about PSUSA latest features. At the core of our business, we need stellar customer service and our Operations Manager must be the best in the industry.


+ Process online ticket requests and act as liaison between buyers and sellers to ensure the highest level of customer satisfaction

+ Process orders quickly and accurately while communicating with the sellers and ticket exchanges as needed to resolve issues

+ Organizing shipping tasks and meeting delivery deadlines

+ Answer customer and vendor online inquiries regarding ticket sales, order shipments and transaction tracking while focusing on customer satisfaction, retention and brand loyalty through every interaction.

+ Thorough and accurate documentation of all inquiries and transactions.

+ Provide after hours order and phone support as needed (rotating schedule)

+ Support Inventory Manager as needed by loading tickets into various systems

Requirements and Qualifications:

+ 1-2 years of related experience (event production, VIP services, hospitality, ticketing)

+ Bachelor degree preferred

+ Proven sales and customer service skills preferably in a call center environment.

+ Positive, patient and friendly attitude

+ Self-motivation, attention to detail and strong organizational skills required

+ Ability to manage multiple tasks in a fast-paced environment

+ Proven problem-solving skills with attention to detail and follow-up

+ Must possess excellent verbal and written communication skills

+ Must have strong computer skills, including MS Word, MS Excel and Outlook

+ Availability to work evenings and weekends

+ Must have a passion for sports, concert and theater events


+ Five day work week consisting of Sunday through Thursday or Tuesday through Saturday shifts.

+ Call center is open from 8am to 8pm so staggered shifts are maintained among the team.

+ We are open 365 day a year.

+ Weekends are required.

+ Working holidays are required.

+ Flexibility is important.

+ Paid overtime will be required from time to time

What sets PSUSA apart in the secondary ticket industry is that we provide more than just a ticket. We bring fans the service and extras they want and need through exclusive VIP Packages so they can experience their favorite live events in the most memorable fashion. We are proud to have been featured twice now on Inc. 5000?s fastest private growing companies list and ranking in the Top 20 of Hospitality agencies. The PSUSA family is ever-growing and looking for people who feel like they would make a great fit. Are you the next to join the team?

What We Offer:

We are an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast-paced organization and industry. There is ample room for growth. PSUSA employees also enjoy our friendly, team-oriented environment with a casual dress code; kitchen stocked with snacks and beverages, frequent company lunches, happy hours, and discounted (and sometimes free) tickets to events! Not only do we have a great work environment, but also all full time employees are offered affordable Health Insurance coverage.

+ Salary based on experience

+ Health Insurance contribution after 90 days of employment

+ Paid vacation after 90 days of employment (6 personal days annually, 5 vacation days after 6 months of employment and every 6 months thereafter until 2 years when time is accrued at 7.5 days every 6 months)

+ Paid holidays recognized by PSUSA (New Year?s Day, Memorial Day, July 4th, Labor Day, Thanksgiving (2 days) + Christmas Day

+ 401k Plan with Employer Matching after 1 year of employment

+ Paid cell phone contribution after 90 days of employment

+ Discounted (and sometimes free) tickets to events

+ Free snacks, beverages, happy hours & many other fun office-perks

+ Fun, casual office environment

Keywords: Premium Seats USA, Fort Lauderdale , Operations, Other , Fort Lauderdale, Florida

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