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Remote Property Scheduling Specialist

Company: Hotwire Communications
Location: Fort Lauderdale
Posted on: May 3, 2021

Job Description:

Come power the future with us!

From the beginning, Hotwire Communications has been focused on the future - bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

And that leadership continues.

We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

The Property Scheduling Specialist is responsible for providing best-in-class customer service while on-boarding new customers and providing all the necessary support.

Responsibilities:

+ Handle high call volume, covering a full range of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly bill, etc.

+ Provide the highest level of customer service and sets the example for White Glove Service.

+ Serve as primary support liaison between the Company and new customers.

+ Assist customers with setting up new service and scheduling- appointments.

+ Stay current and maintain thorough knowledge of Fision product lines.

+ Use investigative skills to ascertain the nature of the caller's concerns and develop an action plan to resolve issues.

+ Promote and maintain high quality, professional service on every call with every customer.

ESSENTIAL COMPETENCIES:

+ Effective Two-Way Communication

+ Customer Focus

+ Quality Focus

+ Problem Solving

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

+ Exceptional customer service skills

+ Ability to multi-task

+ Excellent oral communication skills and telephone etiquette required

+ Grammatically correct speech (in English), other languages a plus.

+ Must be customer service driven, detail oriented, and a team player

ID: 2021-2215

Post End Date: 4/30/2021

Keywords: Hotwire Communications, Fort Lauderdale , Remote Property Scheduling Specialist, Other , Fort Lauderdale, Florida

Click here to apply!

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