Come power the future with us!
From the beginning, Hotwire Communications has been focused on
the future - bringing the power and speed of fiber optics directly
to customers. We were among the first companies in the US to offer
IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about
technology and what it means for all our lives. We are looking for
leaders to drive us into the future and we are looking for
individuals who are prepared to do whatever it takes to create a
truly exceptional customer experience day in and day out.
The Property Scheduling Specialist is responsible for providing
best-in-class customer service while on-boarding new customers and
providing all the necessary support.
+ Handle high call volume, covering a full range of customer
inquiries concerning, new installation of services, scheduling
follow-up, explaining their first monthly bill, etc.
+ Provide the highest level of customer service and sets the
example for White Glove Service.
+ Serve as primary support liaison between the Company and new
+ Assist customers with setting up new service and scheduling-
+ Stay current and maintain thorough knowledge of Fision product
+ Use investigative skills to ascertain the nature of the
caller's concerns and develop an action plan to resolve issues.
+ Promote and maintain high quality, professional service on
every call with every customer.
+ Effective Two-Way Communication
+ Customer Focus
+ Quality Focus
+ Problem Solving
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
+ Exceptional customer service skills
+ Ability to multi-task
+ Excellent oral communication skills and telephone etiquette
+ Grammatically correct speech (in English), other languages a
+ Must be customer service driven, detail oriented, and a team
Post End Date: 4/30/2021